At a Glance
- Tasks: Manage claims portfolios, evaluate coverage, and provide exceptional customer service.
- Company: Mosaic, a global leader in specialty insurance with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Located in London with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: 4-6 years as a claims adjuster with strong relationship-management skills.
The predicted salary is between 55000 - 65000 £ per year.
Company Summary
Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims-settlement authority across eight product lines via six countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial-strength ratings.
Job Spec
Mosaic is looking to hire a Claims Adjuster experienced in Professional Liability, Financial Institutions and D&O. The role will be suitable for an individual currently in a claims adjuster role with four to six years of experience. The role will report to one of Mosaic’s finpro claims managers, however, the individual may potentially be involved in claims across other Mosaic lines of business. The position is located in London.
Key Responsibilities
- Day-to-day management of own portfolio of claims and associated tasks arising out of caseload
- Evaluate information on coverage, liability, and damages to determine extent of exposure to insured and company
- Directly and closely monitor assignments to experts and defence counsel
- Provide outstanding customer service and build longstanding relationships with insureds, brokers, and partners
- Communicate coverage positions to insureds
- Set and monitor reserves within authority
- Report to reinsurers and other insurance partners
- Support business leaders on an as-needed basis on claims and underwriting related issues
- Attendance at mediations and trials, as necessary
Skills, Experience and Education
- Four to six years of experience as a claims adjuster in the London market handling professional indemnity or financial institutions claims
- Knowledge of industry best practices and systems, including ECF
- Strong relationship-management skills, particularly in adverse or high-pressure situations
- Ability to work independently
- Experience of working with Lloyd’s/Lloyd’s certifications a plus
- Excellent interpersonal communications and negotiation skills; ability to deal with customers and business partners in a professional manner
- Ability to make prompt, intelligent decisions based on detailed analysis of complex issues
- Entrepreneurial nature of company necessitates willingness to adapt as needed to help team
- Educated to at least A-level standard
The successful candidate will be required to study towards CII qualifications, if not already obtained.
Claims Adjuster in London employer: Mosaic Insurance
Mosaic is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition in the insurance sector. With a strong focus on employee development, we provide opportunities for professional growth through ongoing training and support for CII qualifications, fostering a culture of collaboration and excellence. Our commitment to outstanding customer service and relationship-building ensures that our team members are empowered to make impactful decisions while enjoying the benefits of working within a globally recognised specialty insurance platform.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with claims. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of professional liability and financial institutions. We want you to showcase your expertise and how it aligns with what Mosaic is looking for in a Claims Adjuster.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that Claims Adjuster role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Claims Adjuster in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in professional liability and financial institutions, and don’t forget to mention any relevant qualifications or certifications you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Mosaic and how your skills can benefit our team. Be sure to mention your relationship-management skills and any experience with Lloyd’s, as these are key for us.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just listing duties. Did you successfully manage a complex claim? Did you improve customer satisfaction? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Mosaic!
How to prepare for a job interview at Mosaic Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of professional liability, financial institutions, and D&O claims. Familiarise yourself with industry best practices and systems like ECF, as this will show that you're not just a candidate but someone who understands the nuances of the role.
✨Showcase Your Experience
With four to six years of experience in the London market, be ready to discuss specific cases you've handled. Highlight your decision-making process and how you managed relationships with insureds and brokers, especially in high-pressure situations.
✨Demonstrate Relationship Management Skills
Since building longstanding relationships is key, prepare examples of how you've successfully navigated challenging conversations or negotiations. This will illustrate your interpersonal skills and ability to maintain professionalism under pressure.
✨Be Ready to Adapt
Mosaic values an entrepreneurial spirit, so come prepared to discuss how you've adapted to changes in your previous roles. Share instances where you’ve taken initiative or adjusted your approach to meet team goals or client needs.
