At a Glance
- Tasks: Manage your own claims portfolio and provide top-notch customer service.
- Company: Join Mosaic, a dynamic company in the insurance sector.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth and CII qualification support.
- Why this job: Make a real impact in the insurance industry while building lasting relationships.
- Qualifications: 4-6 years of claims adjusting experience and strong relationship management skills.
The predicted salary is between 50000 - 65000 £ per year.
Mosaic is looking to hire a Claims Adjuster experienced in Professional Liability, Financial Institutions and D&O. This role is suitable for an individual currently in a claims adjuster role with four to six years of experience. The role will report to one of Mosaic’s finpro claims managers and may also be involved in claims across other Mosaic lines of business. The position is located in London.
Key Responsibilities
- Day‑to‑day management of own portfolio of claims and associated tasks arising from caseload
- Evaluate information on coverage, liability, and damages to determine extent of exposure to insured and company
- Directly and closely monitor assignments to experts and defence counsel
- Provide outstanding customer service and build longstanding relationships with insureds, brokers, and partners
- Communicate coverage positions to insureds
- Set and monitor reserves within authority
- Report to reinsurers and other insurance partners
- Support business leaders on an as‑needed basis on claims and underwriting related issues
- Attend mediations and trials as necessary
Skills, Experience and Education
- Four to six years of experience as a claims adjuster in the London market handling professional indemnity or financial institutions claims
- Knowledge of industry best practices and systems, including ECF
- Strong relationship‑management skills, particularly in adverse or high‑pressure situations
- Ability to work independently
- Experience of working with Lloyd’s/Lloyd’s certifications a plus
- Excellent interpersonal communications and negotiation skills; ability to deal with customers and business partners in a professional manner
- Ability to make prompt, intelligent decisions based on detailed analysis of complex issues
- Entrepreneurial nature of company necessitates willingness to adapt as needed to help team
- Educated to at least A‑level standard
The successful candidate will be required to study towards CII qualifications, if not already obtained.
Claims Adjuster employer: Mosaic Insurance
Mosaic is an exceptional employer that fosters a dynamic and supportive work environment in the heart of London. With a strong emphasis on professional development, employees are encouraged to pursue CII qualifications and benefit from ongoing training opportunities. The company values outstanding customer service and relationship-building, making it an ideal place for claims adjusters looking to grow their careers while contributing to a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with claims. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of professional liability and financial institutions. We recommend practising common interview questions and scenarios you might face as a Claims Adjuster to show you’re ready for anything.
✨Tip Number 3
Showcase your relationship-management skills! During interviews, share examples of how you've built strong relationships with clients or brokers, especially in tough situations. This will highlight your ability to handle high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience in professional liability and financial institutions, and don’t forget to mention any relevant qualifications or certifications you have!
Showcase Your Skills:We want to see your relationship-management skills shine! Include examples of how you've built strong relationships with clients and partners, especially in high-pressure situations. This will show us you're a great fit for our team.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to outline your key achievements and how they relate to the role without waffling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Mosaic!
How to prepare for a job interview at Mosaic Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of professional liability, financial institutions, and D&O claims. Familiarise yourself with industry best practices and systems like ECF, as this will show that you're not just experienced but also well-prepared for the role.
✨Showcase Your Experience
Be ready to discuss specific cases you've handled in the past. Highlight your four to six years of experience and how you've managed your own portfolio of claims. Use examples that demonstrate your ability to evaluate coverage, liability, and damages effectively.
✨Build Rapport
Since relationship management is key in this role, practice how you'll communicate with insureds, brokers, and partners. Think about how you can convey your customer service skills and your ability to handle high-pressure situations with professionalism.
✨Prepare for Questions
Anticipate questions about your decision-making process and how you handle complex issues. Be ready to explain how you set and monitor reserves, report to reinsurers, and support business leaders. This will show that you can think on your feet and adapt as needed.
