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- Tasks: Lead day-to-day operations and ensure high-quality services for disabled people.
- Company: Join a historic charity making a real difference in Leicester and beyond.
- Benefits: Enjoy remote work, 28 days leave, and a supportive work environment.
- Why this job: Make a meaningful impact while leading a passionate team towards positive change.
- Qualifications: Experienced in managing teams and operations with a focus on quality and compliance.
- Other info: Be part of a dynamic charity with a vision for an inclusive future.
The predicted salary is between 34000 - 46000 £ per year.
Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland? We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team. Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.
Position: Operations Manager
Location: Leicester / Hybrid (1 home working day per week until after settling in period)
Salary: £40,000 per annum
Hours: Full-time
Contract: Permanent
Closing Date: 24th February 2026. Please note this role may close sooner than advertised.
About the Role
As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves. You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.
- Leadership
- Service Delivery
- Quality Compliance
- Performance Monitoring and Reporting
- Operational Excellence
- Office Management
- Partnerships and Collaborations
About You
An experienced manager of people and operations with a track record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations. Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management. This role would really suit a strategic and forward thinking individual who wants to really make their mark and help lead the charity into its next exciting chapter.
About the Organisation
Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898. The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold. I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is.
Benefits
- Remote working policy to work from home for part of the week.
- 28 days of annual leave, including bank holidays and 4 privilege days per year.
- Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%.
- An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
- Opt-in health scheme.
- Development opportunities.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
Operations Manager employer: Mosaic 1898
Contact Detail:
Mosaic 1898 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Show us that you're not just looking for any job, but that you're genuinely passionate about making a difference in the lives of disabled people.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and operational excellence. We want to see how you handle challenges and lead teams effectively.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen and ready to jump in!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations management. We want to see how your skills align with our mission of delivering high-quality services for disabled people.
Showcase Your Leadership Skills: As an Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing examples of how you've made a positive impact!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Mosaic 1898
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's history, mission, and values. Understanding their commitment to supporting disabled people and the impact they have in the community will show your genuine interest and alignment with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare specific examples from your past experiences where you've successfully led a team, managed projects, or improved operational processes. This will highlight your capability to drive change and innovation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenges. Think of scenarios where you've had to recover from adversity or ensure compliance and quality in service delivery. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the charity's future plans, team dynamics, or operational challenges. This not only shows your enthusiasm for the role but also helps you gauge if the organisation is the right fit for you.
