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- Tasks: Lead daily operations and ensure high-quality services for disabled people.
- Company: Join a historic charity making a real difference in the community.
- Benefits: Remote work, 28 days leave, pension scheme, and professional development opportunities.
- Why this job: Make a meaningful impact while leading a passionate team towards positive change.
- Qualifications: Experience in managing teams and operations with a focus on quality and compliance.
- Other info: Dynamic environment with a commitment to inclusion and empowerment for all.
The predicted salary is between 34000 - 46000 £ per year.
Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland? We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team. Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.
Position: Operations Manager
Location: Leicester/Hybrid (1 home working day per week until after settling in period)
Salary: £40,000 per annum
Hours: Full-time
Contract: Permanent
Closing Date: 24th February 2026. Please note this role may close sooner than advertised.
About the Role
As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves. You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.
Key areas of responsibility include:
- Leadership
- Service Delivery
- Quality Compliance
- Performance Monitoring and Reporting
- Operational Excellence
- Office Management
- Partnerships and Collaborations
About You
An experienced manager of people and operations with a track record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations. Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management. This role would really suit a strategic and forward thinking individual who wants to really make their mark and help lead the charity into its next exciting chapter.
About the Organisation
Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898. The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold. I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is.
Benefits include:
- Remote working policy to work from home for part of the week.
- 28 days of annual leave, including bank holidays and 4 privilege days per year.
- Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%.
- An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
- Opt-in health scheme.
- Development opportunities.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
Operations Manager in Leicester employer: Mosaic 1898
Contact Detail:
Mosaic 1898 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those who work in operations. Attend local events or online webinars to connect with potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Think about how your experience aligns with their goals and be ready to share specific examples of your past successes in operations management.
✨Tip Number 3
Showcase your leadership skills during the interview. Be prepared to discuss how you've managed teams and improved processes in previous roles. Highlight your proactive approach and ability to recover from challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support disabled people.
We think you need these skills to ace Operations Manager in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting disabled people shine through. We want to see your commitment to delivering high-quality services and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in operations management. We’re looking for someone with a track record of managing teams and projects, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mosaic 1898
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's history, mission, and values. Understanding their commitment to supporting disabled people will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, conflict resolution, and how you've driven operational excellence. Be ready to discuss specific outcomes from your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to recover from adversity or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the charity's future plans, challenges they face, or how they measure success in service delivery. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
