At a Glance
- Tasks: Engage with customers, using AI to enhance their experience and drive success.
- Company: Bask Health, a forward-thinking company focused on AI-driven customer success.
- Benefits: Flexible salary, remote work options, and a dynamic startup culture.
- Other info: Fast-paced environment with opportunities for growth and collaboration across teams.
- Why this job: Be part of an innovative team that values creativity and customer relationships.
- Qualifications: 5+ years in Customer Success, strong communication skills, and a problem-solving mindset.
The predicted salary is between 60000 - 75000 £ per year.
Customer Success at Bask Health is AI‑first and customer‑obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self‑serve research are default parts of the workflow, not side experiments.
We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.
What You’ll Do
- Work AI‑first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
- Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
- Make automation legible and trustworthy: Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.
- Share AI‑native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.
In this Job, You Will
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
- Manage all current customer data.
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
- Find comfort in working in a fast‑paced startup environment.
- Believe no task is too small and no task is too tall.
- Work weekends.
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e-commerce and the telehealth space.
- Experience with large‑to‑enterprise‑size customer book of business.
- Creative problem‑solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- An entrepreneur mindset.
- Highly articulate, with the ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast‑paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
- Proficient in English is a must.
Salary is in USD and we are flexible with compensation.
Bask Health: Customer Success Advocate employer: Mosaec
At Bask Health, we pride ourselves on being an AI-first, customer-obsessed employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our focus on continuous learning and the opportunity to engage directly with real patients and partners, ensuring that your contributions have a meaningful impact. Located in a dynamic startup environment, we offer flexible compensation and a chance to be part of a team that values creativity and problem-solving in the ever-evolving telehealth landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Bask Health: Customer Success Advocate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mosaec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mosaec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bask Health: Customer Success Advocate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mosaec:Your cover letter is your chance to shine! Tell us why you want to work at Mosaec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mosaec!
How to prepare for a job interview at Mosaec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
