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- Tasks: Manage debt recovery processes and support clients with clear communication.
- Company: Join a supportive team in a dynamic legal environment.
- Benefits: Enjoy competitive pay, private medical insurance, and generous holiday allowance.
- Other info: Great opportunities for personal growth and team collaboration.
- Why this job: Make a difference in clients' lives while developing your administrative skills.
- Qualifications: One year of admin experience; legal background is a plus but not required.
The predicted salary is between 25000 - 30000 £ per year.
To carry out the administration process for unsecured and secured debt recovery. Full office based role; requires attendance in the office five days per week.
Key Tasks
- Ensuring all incoming calls are answered within an acceptable time and enquiries dealt with to pass on.
- Dealing with conflict checks from the YK team and from MFMac.
- Reviewing client instructions and opening cases, issuing Letters before Action and liaising with clients and debtors regarding process and progress.
- Printing and collating outgoing mails, including assembling services, completing proofs of posting, updating cases and ensuring inbound mail is checked, scanned to the case handler with any cheques passed to the Finance Team.
- Taking debtor payments over the phone in compliance with internal procedures.
- Raising straightforward court actions and processing decisions/decrees as required.
- Retrieving timetables from Civil Online, updating the case management system, preparing necessary court forms for service, downloading decisions from Civil Online and updating the case management system.
- Carrying out other associated admin duties such as scanning, filing and photocopying.
- Processing web contacts for distribution.
- Supporting other team members with their matters.
Qualifications and Experience
- At least one year's experience in an administrative role.
- Experience in a legal environment desirable but not essential.
- Paralegal work experience desirable but not essential.
Person Specification
- Excellent communication skills, articulate, clear, concise and free of jargon.
- Enjoys working within a team and autonomously on one’s own initiative.
- Personable and good at building and developing client relationships.
- Confident with a strong belief in one’s own ability.
- Committed to providing a good client experience and willing to put in extra time and effort when required.
Benefits
- Profit Related Pay
- Pension Scheme
- Private Medical Insurance for all employees (BUPA)
- Holidays starting at 25 days plus 9 public holidays (plus birthday off)
- Tax Efficient Car Lease Scheme
- Cycle to Work Scheme
- Life Assurance
- Income Protection
- Access to Comprehensive Wellbeing resources
- Retail Discounts
Debt Recovery Administrator in Glasgow employer: Morton Fraser LLP
Contact Detail:
Morton Fraser LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Administrator in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and concisely. Remember, they want to see how well you can interact with clients and colleagues, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re proactive and appreciate the opportunity to interview for the Debt Recovery Administrator role.
We think you need these skills to ace Debt Recovery Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles. We want to see how your skills align with the tasks mentioned in the job description, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Debt Recovery Administrator role. Be clear, concise, and make sure to express your enthusiasm for joining our team at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your application is articulate and free of jargon. We appreciate clarity, so keep it straightforward and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Morton Fraser LLP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Debt Recovery Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling incoming calls and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you resolved conflicts or built strong client relationships. Practising clear and concise responses will also help you shine during the interview.
✨Demonstrate Team Spirit
This role requires both teamwork and the ability to work independently. Be ready to discuss experiences where you've collaborated with others or taken the initiative on your own. Highlighting your adaptability will show that you can thrive in their office environment.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to debt recovery processes. Brush up on relevant procedures, such as issuing Letters before Action or taking debtor payments. Being able to talk through these processes confidently will set you apart from other candidates.