Business Analyst, Innovation in Glasgow

At Morton Fraser MacRoberts we are a new style of law firm, independent by choice and a place where we make our own decisions and our people can have their own say. Our culture empowers all of our people to be the best they can be.

You’ll get responsibility early on and the support to make great things happen. And because we understand that hard work comes from people who are empowered to be at their best more of the time, we offer an agile working environment.

We are charting our way to become the best in our field, so if you share our ambition, come chart your best course with us.

Summary of Role

The Business Analyst provides a key role in delivering the firm’s innovation agenda by providing specialist expertise in identifying, analysing, and shaping business requirements to drive process improvement, client service excellence, and the implementation of advanced technology solutions.

This role will work closely with stakeholders across the firm to explore opportunities for improvement and lead the delivery of projects that support efficiency, accuracy, and growth. The role will also contribute to the strategic development of the team and wider business.

Key Tasks

• Engages with stakeholders to gather, understand and document business needs, turning them into clear, actionable requirements.
• Analyses existing business processes, identifies inefficiencies, and maps improved future‑state workflows.
• Leads the design, delivery, and evaluation of innovation projects, working collaboratively with internal teams and external vendors.
• Conducts research into legal technology trends and emerging tools, producing recommendations that align with firm strategy.
• Leads communication, training, and stakeholder engagement activities to drive adoption of new tools and ways of working.
• Leads in tracking and evaluating the success of innovation initiatives through qualitative and quantitative metrics.

Qualifications and Experience

• A degree in Business, Technology, Law, or a related field is preferred.
• Experience in a business analysis, change, or innovation role within a law firm, professional services, or regulated environment is highly desirable. Proven ability to translate business needs into tangible project outputs. Ideally the relevant person will have detailed knowledge and significant experience of the relevant business areas and services provided by a law firm.
• Experience with legal systems (e.g., Document Management Systems, Practice Management Systems, DocuSign, HighQ datarooms, etc) would be beneficial but not essential. Familiarity with process mapping tools and requirement gathering frameworks would be beneficial. Experience with no‑code and low‑code platforms or data tools is an advantage. Experience with automation and artificial intelligence tools and systems would also be beneficial.
• Any relevant certifications would be an advantage: e.g., Lean Six Sigma, AGILE, Scrum Master, or Business Analysis (e.g., BCS, IIBA).
• Strong analytical and communication skills, with the ability to influence and engage at all levels. Comfortable working independently on multiple priorities. A curious, pragmatic mindset and willingness to challenge the status quo.

Person Specification

• You have excellent communication skills, you are articulate, you communicate clearly, concisely and without any jargon.
• You enjoy working within a team and autonomously on your own initiative.
• You are personable and good at building and developing client relationships.
• You are confident and you have a strong belief in yourself and your own ability.
• You are committed to providing a good client experience and willing to put in extra time and effort when required

Here at Morton Fraser MacRoberts we believe in a positive work life balance and in an inclusive and friendly working environment.

We are proud to be a diverse and inclusive workplace where everyone is welcome. We know that a culture of inclusion drives great results, and we’re committed to making sure all our people feel valued and empowered. If you need any adjustments or accommodations during the application process, just let us know in your application. We will support you every step of the way. If you have a disability and meet the basic requirements for the role, we will guarantee you an interview.

We offer a generous benefits package including:

• Profit Related Pay
• Pension Scheme
• Private Medical Insurance for all employees (BUPA)
• Holidays starting at 25 days plus 9 public holidays (plus birthday off)
• Tax Efficient Car Lease Scheme
• Cycle to Work Scheme
• Life Assurance
• Income Protection
• Access to Comprehensive Wellbeing resources
• Retail Discounts

We operate our business on an agile basis reflecting the needs of our clients and our people to deliver outstanding client service. We will agree a suitable office/homeworking arrangement with all candidates.

As signatories of the Armed Forces Covenant, we recognise the value that serving personnel, reservists, veterans and military families bring to our business. Please ensure you include any military skills and qualifications you hold when applying for a vacancy with us to ensure they are recognised during our recruitment and selection process.