At a Glance
- Tasks: Welcome guests and ensure they have a fantastic dining experience from the moment they arrive.
- Company: Charming Italian restaurant in Fitzrovia with a warm, inviting atmosphere.
- Benefits: Free meals, discounts, birthday off, healthcare support, and clear career progression.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
As a Restaurant Host, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front-of-house duties to create a welcoming and organized environment.
Responsibilities:
- Greet guests with a warm and friendly smile upon their arrival at the restaurant.
- Maintain a professional manner and provide excellent customer service throughout the guests' dining experience.
- Manage the seating of guests efficiently and effectively, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in-person, ensuring accurate details are captured.
- Maintain a clean and organized front-of-house area, including the reception area, waiting area, and entrance.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures, and safety regulations.
- Assist the floor team as required.
Requirements:
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Knowledge of OpenTable/Seven Rooms (desirable).
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings and weekends.
What We Can Offer You:
- Free meals on shift and discounts for you, family and friends.
- Your birthday off!
- Healthcare and wellbeing support.
- Employee recognition and rewards and clear progression paths.
- And more…
Restaurant Host in London employer: Mortimer House
At Mortimer House Kitchen, we pride ourselves on creating a warm and inviting atmosphere where our team members can thrive. As a Restaurant Host, you'll enjoy a supportive work culture that values your contributions, offers free meals during shifts, and provides healthcare and wellbeing support. With clear progression paths and employee recognition initiatives, this is an excellent opportunity for those looking to grow in the vibrant hospitality sector of Fitzrovia.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Host in London
✨Tip Number 1
Make sure to research Mortimer House Kitchen before your interview. Familiarise yourself with their menu and the vibe of the restaurant. This will help you show genuine interest and enthusiasm, which is key for a role like Restaurant Host.
✨Tip Number 2
Practice your greeting! As the first point of contact, your warm smile and friendly approach are crucial. Role-play with a friend or family member to nail that perfect welcome that makes guests feel right at home.
✨Tip Number 3
Be ready to showcase your multitasking skills. Think of examples from your past experiences where you juggled multiple tasks under pressure. This will demonstrate your ability to handle the fast-paced environment of a restaurant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Mortimer House Kitchen.
We think you need these skills to ace Restaurant Host in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the restaurant industry.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous customer service roles or hospitality experience that aligns with what we’re looking for in a Restaurant Host.
Show Off Your Skills:Don’t forget to showcase your interpersonal and organisational skills. We love candidates who can handle busy environments with a smile, so share examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mortimer House
✨Know the Menu Inside Out
Familiarise yourself with Mortimer House Kitchen's menu and specials. Being able to discuss dishes and make recommendations will show your passion for the restaurant and enhance your credibility during the interview.
✨Practice Your Greeting
As a Restaurant Host, your first impression is crucial. Practice a warm and friendly greeting that reflects the restaurant's atmosphere. This will not only help you feel more confident but also demonstrate your customer service skills.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed reservations or handled busy situations in previous roles. Highlighting your ability to multitask and stay organised under pressure will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a guest complaint or manage a reservation. Practising these scenarios beforehand can help you respond calmly and effectively, showcasing your problem-solving skills.
