At a Glance
- Tasks: Welcome guests, take orders, serve food, and ensure a memorable dining experience.
- Company: Join Brava Hospitality Group, home to exciting restaurant brands.
- Benefits: Enjoy competitive pay, paid holidays, and discounts at all Brava restaurants.
- Other info: Opportunities for growth and development across multiple restaurant brands.
- Why this job: Be part of a vibrant team creating unforgettable moments for guests.
- Qualifications: Experience in hospitality and a warm, friendly attitude.
The predicted salary is between 11.7 - 14.3 £ per hour.
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace where guests stop by for breakfast, stay for a long lunch, and linger over supper. We're looking for a Restaurant Floor Team Member who loves making people feel welcome.
Who we are
Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. We're growing the footprint of every one of our brands, which means real opportunities to grow with us.
Mortimer House Kitchen is our Italian restaurant in the heart of Fitzrovia. Our menu brings to life summers spent in Orta San Giulio and on the Amalfi Coast. Inspired by the simplicity of Italian cooking, we champion the freshest British and Italian produce, served generously and made for sharing.
From breakfast to dinner, every part of the day has its own moment. Guests settle in by our open kitchen, soak up the atmosphere on our sunny terrace, and celebrate in our Conservatory, which transforms at the pull of a curtain into a private dining room for feasts of up to 20 guests. On Saturdays, our brunch brings fluffy buttermilk pancakes, Italian baked eggs and bottomless Prosecco.
The role
As a Restaurant Floor Team Member, you create the moments guests remember, from a perfectly timed coffee to a long, lazy lunch on the terrace. You bring warmth, energy and attention to detail to every table.
At Mortimer House Kitchen, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, whether they came for a quick coffee or a celebration with 20 friends. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember.
What you'll be responsible for
- Welcome guests warmly and guide them through the menu.
- Take food and drink orders accurately and share your recommendations.
- Serve food and drinks promptly and with care.
- Keep tables beautifully set and the dining room ready.
- Work closely with the kitchen and bar so every shift runs smoothly.
- Take payments accurately.
- Keep the dining room clean, safe and welcoming.
What we're looking for
- Experience in a restaurant or guest-facing role.
- Great communication and a genuinely warm manner.
- Able to look after several tables and stay calm when it's busy.
- A team player who goes the extra mile.
- Available to work a mix of days, evenings, Saturdays and Sundays.
Mortimer material?
You're warm, generous and love great food. You notice the small things, like a regular's usual order or the table that needs a little extra care, and you take pride in getting them right. You enjoy the buzz of a busy central London restaurant and bring energy and calm to it in equal measure. Above all, you want every guest to feel like the evening is theirs to savour.
What's in it for you
You'll give a lot to this role. Here's what we give back.
- Tronc, so you share in the success of a busy restaurant.
- Company pension scheme, if you're eligible.
- Life assurance at 2x your annual pay.
- Paid holiday allowance.
- Refer a friend and earn up to £1,000.
Time and wellbeing
- Your birthday off, every year.
- Free or heavily subsidised meals on shift.
- 24/7 GP helpline and Employee Assistance Programme (EAP).
- Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money.
Perks
- 50% off at Mortimer House Kitchen.
- 25% off at every other Brava restaurant.
- Share 25% off with up to 5 friends and family, even when you're not there.
- Free Tastecard and the Hospitality Rewards app for retail discounts.
Your future
Ongoing development and coaching. Opportunities across all of Brava's restaurant brands as we grow.
Restaurant Floor Team Member — Warm Welcome & Service employer: Mortimer House Kitchen
Mortimer House Kitchen offers an exceptional work environment for Chef de Parties, where culinary passion meets a supportive culture in the heart of Westminster. With benefits such as free meals during shifts, a day off for your birthday, and comprehensive healthcare support, employees are encouraged to thrive both personally and professionally. The clear progression paths available ensure that your career growth is nurtured while you collaborate with talented chefs in a vibrant kitchen atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Floor Team Member — Warm Welcome & Service
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mortimer House Kitchen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mortimer House Kitchen
Don't be shy about reaching out to Mortimer House Kitchen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Floor Team Member — Warm Welcome & Service
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mortimer House Kitchen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mortimer House Kitchen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
