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- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Charming Italian restaurant in the heart of Fitzrovia with a focus on high-end service.
- Benefits: Free meals, discounts for family and friends, birthday off, and healthcare support.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Leadership experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities:
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements:
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands-on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast-paced, high-pressure environment.
- Flexibility to work early mornings, weekends, and holidays as required.
What We Can Offer You:
- Free meals on shift and discounts for you, family and friends.
- Your birthday off!
- Healthcare and wellbeing support.
Floor Manager in London employer: Mortimer House Kitchen
Contact Detail:
Mortimer House Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in London
✨Tip Number 1
Get to know the restaurant scene in your area! Visit places like Mortimer House Kitchen and chat with the staff. This not only shows your interest but also helps you understand the vibe and culture, which is super important for a Floor Manager role.
✨Tip Number 2
Network like a pro! Attend hospitality events or join local groups. We all know that sometimes it’s not just what you know, but who you know. Building connections can lead to job opportunities that aren’t even advertised!
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your passion for high-end service and your leadership experience. Be ready to share specific examples of how you've motivated teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Floor Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! We want to see your enthusiasm for creating memorable guest experiences and how you can bring that passion to our team.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience and any relevant skills that match the job description. We’re looking for someone who can inspire and motivate a team, so showcase those qualities!
Be Personable: Since we’re all about exceptional service, don’t be afraid to let your personality come through in your application. We want to know who you are beyond your qualifications, so feel free to share a bit about yourself and your approach to hospitality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mortimer House Kitchen!
How to prepare for a job interview at Mortimer House Kitchen
✨Know the Menu Inside Out
Make sure you’re familiar with Mortimer House Kitchen’s menu. Being able to discuss dishes, ingredients, and wine pairings shows your passion for food and helps you engage with guests during the interview.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching methods and how you motivate staff to deliver exceptional service, as this is crucial for the Floor Manager role.
✨Practice Handling Guest Feedback
Think of scenarios where you’ve dealt with guest complaints or special requests. Be ready to demonstrate your professionalism and empathy, as these qualities are key to creating memorable guest experiences.
✨Demonstrate Your Passion for Hospitality
Share stories that reflect your love for the hospitality industry. Whether it’s a memorable experience you created for a guest or a challenge you overcame, let your enthusiasm shine through!