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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Charming Italian restaurant in the heart of Fitzrovia with a focus on high-end service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced environment perfect for those who thrive under pressure.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Proven leadership in hospitality and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands‑on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast‑paced, high‑pressure environment.
Floor Manager in City of Westminster employer: Mortimer House Kitchen
Contact Detail:
Mortimer House Kitchen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in City of Westminster
✨Tip Number 1
Get to know the restaurant scene in your area! Visit places like Mortimer House Kitchen and chat with staff. This not only shows your interest but also helps you understand the vibe and culture, which is key for a Floor Manager role.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups where industry folks hang out. We can’t stress enough how important connections are; they might just lead you to your dream job!
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your experience and how you can bring that high-end service vibe to their team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team!
We think you need these skills to ace Floor Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share your experiences that highlight your passion for high-end service and how you create memorable guest experiences.
Tailor Your CV: Make sure to customise your CV to reflect the skills and experiences that match the Floor Manager role. Highlight your leadership experience and any relevant achievements in the hospitality sector to catch our eye!
Be Personable: Since we’re looking for a natural people person, don’t be afraid to let your personality come through in your application. Use a friendly tone and share anecdotes that showcase your ability to connect with guests and inspire your team.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Mortimer House Kitchen!
How to prepare for a job interview at Mortimer House Kitchen
✨Know the Menu Inside Out
Make sure you’re familiar with Mortimer House Kitchen’s menu, including ingredients and preparation methods. This will not only help you answer questions confidently but also show your genuine interest in the restaurant's offerings.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and manage a team effectively.
✨Practice Your Guest Interaction Skills
Since the role requires a strong focus on guest engagement, practice how you would welcome guests and handle feedback. Role-playing scenarios can help you feel more comfortable and prepared for real-life situations during the interview.
✨Emphasise Your Adaptability
Be ready to discuss how you’ve thrived in fast-paced environments. Share stories that highlight your resilience and ability to maintain high service standards under pressure, which is crucial for a Floor Manager.