At a Glance
- Tasks: Provide exceptional customer service through inbound and outbound calls, helping customers manage their debts.
- Company: Join Mortimer Clarke Solicitors, a leading litigation law firm with a supportive culture.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 31 days holiday.
- Other info: Enjoy fun company events and excellent training support for your career growth.
- Why this job: Make a real difference in customers' lives while developing your career in a rewarding environment.
- Qualifications: Customer service or call centre experience preferred; empathy and communication skills are key.
The predicted salary is between 24000 - 26738 £ per year.
Benefits
- Salary: from £27,082
- A performance related bonus, which is paid monthly - you could earn around an additional £400-£600 plus a month!
- Hybrid working: once competent, the working pattern is then 3 days onsite and 2 days remote.
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days’ unpaid holiday each year.
- Training: 5 weeks with a dedicated L&D Trainer supporting you.
- Fun Times: Summer and Christmas Parties.
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.
- Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more.
Do you have customer service or call centre experience? MCS are on the lookout for Call Centre Agents to join our team!
Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 170 people at our office in Worthing, West Sussex.
We won Best Legal Services Provider at the CCS Awards in 2023 & 2025 and Best Legal and Advisory Service at other industry awards in 2022 & 2021.
We are part of the Cabot Credit Management Group, which is a European market leader in credit management services.
We are looking to speak with individuals who are comfortable working in a professional, busy environment and who are equally at ease handling inbound and outbound calls from our customers when they want to talk to us. With a real focus on listening, you will ensure we achieve the right outcome for our customers whilst working towards KPI’s and quality standards.
What you’ll be doing:
- Handling inbound and dialler based outbound calls.
- Providing exceptional customer service via telephone.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call KPIs and quality standards.
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
- Engaging customers on inbound and outbound calls providing exceptional customer service to promote financial stability.
You’ll spend the first five weeks in office for training Monday-Friday from 8am till 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
- Shifts include:
- Monday to Friday 8am - 4.10pm
- Monday to Friday 12pm - 8pm
- Monday to Friday 10am - 6.10pm
- 1 in 3 Saturdays 9am - 1pm
Please note we are unfortunately unable to accommodate any holiday during the first 4 weeks training period.
We are proud to announce that Encore Capital Group, which Mortimer Clarke Solicitors are part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at MCS and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At MCS we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Customer Service Agent in Worthing employer: Mortimer Clarke Solicitors
Mortimer Clarke Solicitors (MCS) is an exceptional employer located in Worthing, West Sussex, offering a supportive and dynamic work environment for Customer Service Agents. With a strong focus on employee wellbeing, MCS provides comprehensive health initiatives, generous holiday allowances, and structured training programmes to foster professional growth. The company’s commitment to diversity and inclusion, alongside its recognition as a Great Place to Work, makes it an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Mortimer Clarke Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mortimer Clarke Solicitors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mortimer Clarke Solicitors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mortimer Clarke Solicitors:Your cover letter is your chance to shine! Tell us why you want to work at Mortimer Clarke Solicitors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mortimer Clarke Solicitors!
How to prepare for a job interview at Mortimer Clarke Solicitors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
