At a Glance
- Tasks: Oversee compliance and operations in a dynamic mortgage brokerage, ensuring top-notch customer outcomes.
- Company: Join a growing mortgage and protection brokerage with a focus on compliance and excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth and to foster a culture of compliance and exceptional service.
- Why this job: Make a real impact by leading compliance and operations in a fast-paced industry.
- Qualifications: Experience in mortgages, strong understanding of FCA regulations, and excellent communication skills.
The predicted salary is between 50000 - 60000 £ per year.
- Job Title
- Compliance & Operations Manager (Mortgage & Protection)
- Reports To
- Sales Director
- Role Purpose
As the Compliance & Operations Manager, you will be responsible for overseeing the compliance, operational and administrative functions of a growing mortgage and protection brokerage.
You will ensure the business maintains the highest standards of regulatory compliance while supporting advisers to deliver exceptional customer outcomes.
Working closely with the Director, you will lead the day-to-day compliance function, support a team of four Mortgage Advisers, two Protection Advisers and three case handlers, and drive continuous improvement across business operations.
Key Responsibilities
- Compliance
- Ensure the business complies with all FCA regulations, Consumer Duty requirements and internal compliance procedures.
- Conduct pre- and post-submission file reviews to maintain quality and regulatory standards.
- Monitor adviser performance against regulatory requirements and internal policies.
- Maintain the firm's compliance registers, policies, procedures and documentation.
- Oversee complaint handling, vulnerable customer processes and audit recommendations.
- Liaise with the firm's compliance network, principal firm or external compliance consultants.
- Keep abreast of regulatory changes and implement updates across the business.
- Operations
- Manage the day-to-day operational and administrative activities of the business.
- Develop and improve operational processes to increase efficiency and support business growth.
- Ensure all mortgage and protection cases are processed accurately and within agreed service standards.
- Monitor workflow and allocate work effectively across the administration team.
- Support Directors with operational planning, reporting and business performance.
- Adviser Support
- Provide compliance and technical support to Mortgage Advisers and Protection Advisers.
- Assist advisers with complex mortgage and protection cases.
- Ensure applications meet lender requirements before submission.
- Monitor adviser competence and maintain Training & Competence (T&C) records where applicable.
- Promote best practice and continuous improvement across the adviser team.
- Leadership
- Lead, mentor and develop the administration team.
- Conduct regular team meetings and provide coaching where required.
- Foster a culture of compliance, collaboration and exceptional customer service.
- Identify training needs and support ongoing professional development.
Skills & Experience
Essential
- Significant experience within a mortgage and protection environment.
- Strong understanding of FCA regulation, Consumer Duty and mortgage compliance.
- Experience carrying out compliance monitoring and file checking.
- Excellent knowledge of mortgage and protection administration.
- Strong organisational and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable
- Experience managing or mentoring a team.
- Knowledge of Training & Competence (T&C) requirements.
- Experience working within an Appointed Representative or Directly Authorised firm.
- Ce MAP qualification or equivalent financial services qualification.
- Personal Attributes
- Highly organised and detail-oriented.
- Proactive with a continuous improvement mindset.
- Professional, approachable and supportive.
- Able to work independently while building strong relationships across the business.
- Committed to delivering positive customer outcomes and maintaining high regulatory standards.
- Success Measures
The successful candidate will
- Maintain a robust compliance framework with excellent audit outcomes.
- Ensure advisers consistently meet regulatory and quality standards.
- Improve operational efficiency and administrative performance.
- Support the continued growth of the business through effective leadership and process improvement.
- Help create a culture of compliance, professionalism and outstanding customer service.
- Salary c£50,000 depending on experience
Compliance and Operations Manager (Mortgages and Protection) in Altrincham employer: Mortgage Perspective
As a Compliance and Operations Manager at our growing mortgage and protection brokerage, you will thrive in a supportive and collaborative work culture that prioritises compliance and exceptional customer service. We offer competitive salaries, ongoing professional development opportunities, and a commitment to maintaining the highest regulatory standards, ensuring that you can make a meaningful impact while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance and Operations Manager (Mortgages and Protection) in Altrincham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Mortgage Perspective looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance and Operations Manager (Mortgages and Protection) in Altrincham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Mortgage Perspective. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Mortgage Perspective
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Mortgage Perspective’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
