Website Operations and Optimisation Executive
Company: Mortgage Advice Bureau
Location: Home Based, Nationwide
Country: United Kingdom
Job type: Full Time
Salary: Up to £42,000
Job Description
Website Operations & Optimisation Executive — permanent, full time (freelance or part time considered). Home based with occasional travel to London office. Up to £42,000 plus benefits.
About the role
We’re looking for a hands‑on Website Operations & Optimisation Executive to take ownership of a business‑critical, high‑traffic website for HomeOwners Alliance (HOA), recently acquired by MAB. HOA is a growing, highly visible, dynamic popular property advice website and trusted one‑stop shop for people buying, selling and owning homes as an online lead generation business with over 3 million visits a year.
This role is for someone who enjoys building, improving and optimising digital experiences, who takes pride in making things work better, faster and smarter.
You’ll play a key role in ensuring the website is secure, reliable, high‑performing and commercially effective, while continuously improving user journeys, conversion and customer experience.
What you’ll be doing
Own and optimise day‑to‑day website performance
- Maintain, monitor and improve website uptime, speed and reliability
- Troubleshoot issues across plugins, APIs and integrations
- Carry out WordPress maintenance, updates and releases
- Support environments, backups and deployment processes
- Proactively identify and resolve issues before they impact customers
Deliver front‑end improvements and UX enhancements
- Build and refine landing pages, layouts and UI components
- Improve mobile experience, navigation and customer journeys
- Implement UX and conversion optimisation changes
- Test and QA all changes before release
Enhance customer experience through AI tools
- Test and optimise chatbot journeys and responses
- Support knowledge base and content management
- Monitor performance and user feedback
Drive performance and optimisation
- Improve page speed and Core Web Vitals
- Use tools like PageSpeed Insights and Lighthouse to identify opportunities
- Help ensure revenue‑generating pages perform at their best
Support technical SEO and visibility
- Apply SEO best practice across site structure and performance
- Support improvements to search visibility and discoverability
Tech stack you'll be working with
- WordPress (with ACF)
- GA4, GTM and Search Console
- PageSpeed Insights, Lighthouse, Core Web Vitals
- APIs, third‑party integrations and automation tools (Zapier)
- AI tools including our in‑house assistant
About you
You’re someone who:
- Has strong experience with WordPress, themes, plugins and ACF
- Has managed or optimised live, high‑traffic websites
- Enjoys problem solving and getting hands‑on
- Understands performance, UX and conversion optimisation
- Can troubleshoot technical issues across integrations and APIs
- Brings a commercial mindset, understanding the link between site performance and revenue
- Is proactive, accountable and takes real ownership of outcomes
What’s In It For You?
- Private Medical Insurance (Vitality)
- 25 days annual leave (increasing to 28 with service) plus your birthday off
- Matched pension contribution (L&G)
- Share save scheme (Equinity)
- Retail discounts
- Free entertainment tickets
- Flexible working hours with hybrid working (as agreed with your line manager)
- A wide range of Learning & Development offers, from one‑to‑one coaching to qualification support, helping you to grow and thrive in your career
- A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
At MAB, we value different experiences and perspectives which add diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact.
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
We are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
