At a Glance
- Tasks: Build relationships with suppliers and ensure top-notch IT service delivery.
- Company: Join a dynamic team at MAB, fostering growth and collaboration.
- Benefits: Enjoy private medical insurance, 25 days leave, and flexible working hours.
- Other info: We value diversity and are committed to an inclusive workplace.
- Why this job: Step up in your career and make a real impact in service delivery.
- Qualifications: Experience in account management or customer-focused roles is a plus.
The predicted salary is between 40000 - 45000 £ per year.
Permanent, Full-time Hybrid working between our Derby office and working from home - we're open to discussing how this can work for you.
£40,000-£45,000 plus benefits
Due to an internal promotion, we’re looking for someone to grow with us as Service Delivery Manager, a key role as part of our IT Support team. This role is perfect for someone who’s ready to take a step up and grow into a service-focused position. You might come from an account management, customer success or sales background and looking for your next challenge in a role where you can really make an impact. At its heart, this role is about building strong relationships with our suppliers, making sure we’re getting the best possible service, and helping our IT services run smoothly for our people. The technical service delivery side? We’ll support you to learn that. If you’re curious, proactive, and confident working with people, we’ll give you the space and support to develop into a well‑rounded service delivery professional.
What you’ll be doing
- Build positive, productive relationships with our third‑party providers
- Lead conversations with suppliers, holding them to account while maintaining a collaborative approach to ensure they deliver for MAB
- Lead regular service reviews and look for ways to improve performance
- Bring a commercial mindset, spotting opportunities to make improvements over time
- Track key metrics and help ensure services are running smoothly
- Work with the team to understand trends and identify areas for improvement
- Support the team during major incidents and learn how to coordinate responses
- Help capture lessons learned and contribute to improvements
- Get hands‑on with service management processes (we’ll teach you these)
- Support continuous improvement initiatives across IT services
- Contribute ideas, bringing a fresh perspective
- Be part of how we evolve, including testing new tools and smarter ways of working (including AI)
What you’ll bring
- Have experience in account management, sales, customer success or a relationship‑focused role
- Are confident building relationships and having conversations that balance support and challenge
- Are commercially aware and enjoy working with external partners
- Are keen to learn, open to feedback and motivated to grow with us
- Communicate clearly and confidently with different audiences
- Stay organised and can manage multiple priorities
It would be great (but not essential) if you:
- Have some exposure to IT, service delivery or operations
- Keen to learn ITIL principles and service management frameworks
- Have experience working with suppliers or contracts
Benefits
- Private Medical Insurance (Vitality)
- 25 days annual leave (increasing to 28 with service) plus your birthday off
- Matched pension contribution (L&G)
- Share save scheme (Equinity)
- Retail discounts
- Free entertainment tickets
- Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
- Wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact.
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Restrictions
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won’t be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Service Delivery Manager employer: Mortgage Advice Bureau
At MAB, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that fosters personal and professional growth. With flexible hybrid working arrangements between our Derby office and home, alongside comprehensive benefits such as private medical insurance and extensive learning opportunities, we empower our employees to thrive in their careers while making a meaningful impact in their roles. Join us to be part of a dynamic team where your contributions are valued and your development is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at MAB. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching MAB's values and culture. Show us how your experience in account management or customer success aligns with our mission. We love candidates who can connect their past roles to what we do!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Be Yourself:We want to see the real you! While it’s tempting to polish your application with fancy language, we’re more interested in your authentic self. Let your personality shine through and show us why you’d be a great fit for the Service Delivery Manager role.
Tailor Your Application:Make sure to customise your application to highlight your experience in account management, customer success, or any relationship-focused roles. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those relevant experiences!
Show Your Curiosity:We’re all about growth and learning here at StudySmarter. In your application, mention your eagerness to learn about IT service delivery and any relevant frameworks like ITIL. This shows us you’re ready to dive into the role and develop your skills with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Mortgage Advice Bureau
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager. Familiarise yourself with key concepts like service delivery, supplier management, and performance metrics. This will help you speak confidently about how your background in account management or customer success can translate into this new role.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, be ready to share examples from your past experiences where you've successfully managed relationships with clients or suppliers. Highlight your ability to balance support and challenge, as this is crucial for holding suppliers accountable while maintaining collaboration.
✨Be Curious and Open to Learning
Demonstrate your eagerness to learn by asking insightful questions about the company's service delivery processes and any tools they use. This shows that you're proactive and genuinely interested in growing within the role. Plus, it aligns perfectly with their desire for someone who is keen to develop into a well-rounded service delivery professional.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially around incident management or service improvement. Think of examples where you've dealt with challenges in your previous roles and how you approached them. This will help you illustrate your problem-solving skills and readiness to tackle critical situations.
