Mortgage Advice Bureau is hiring a Complaints Officer within our Compliance team to manage customer complaints in line with FCA dispute resolution rules and internal policies. You will investigate, document and resolve cases, contributing to Consumer Duty commitments and driving fair outcomes.
You’ll work with advisers, businesses and stakeholders to gather evidence, track progress, and ensure regulatory timescales are met while developing toward CeMAP qualifications.
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Regulatory Complaints Investigator for FCA & Consumer Duty employer: Mortgage Advice Bureau
Mortgage Advice Bureau offers a dynamic and supportive work environment for Senior Mortgage & Protection Advisers, with the flexibility of remote or hybrid working arrangements. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to build meaningful relationships with estate agency teams across the vibrant Birmingham area. Join us to make a significant impact in the lives of clients while enjoying a rewarding career in a leading mortgage advisory firm.
