Mortgage Advice Bureau in Derby is seeking a Contact Centre Team Leader to guide a team of advisers in delivering high‑quality customer interactions. The role is permanent, full‑time (36 hours) with a hybrid pattern: 3 days in our Derby office and 2 days working from home, Monday to Friday.
You will coach, develop and support the team to hit individual and collective targets while ensuring compliance and great customer outcomes.
#J-18808-Ljbffr
Hybrid Contact Centre Team Leader — Coach & Performance employer: Mortgage Advice Bureau
Mortgage Advice Bureau offers a dynamic and supportive work environment for Senior Mortgage & Protection Advisers, with the flexibility of remote or hybrid working arrangements. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to build meaningful relationships with estate agency teams across the vibrant Birmingham area. Join us to make a significant impact in the lives of clients while enjoying a rewarding career in a leading mortgage advisory firm.
