At a Glance
- Tasks: Build strong supplier relationships and ensure smooth IT service delivery.
- Company: Join a supportive and inclusive tech company with a focus on growth.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible working hours.
- Other info: Embrace a culture of learning and continuous improvement with excellent career opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in account management or customer-focused roles is a plus.
The predicted salary is between 40000 - 45000 € per year.
Permanent, Full-time Hybrid working between our Derby office and working from home - we're open to discussing how this can work for you. £40,000-£45,000 plus benefits.
Due to an internal promotion, we’re looking for someone to grow with us as Service Delivery Manager, a key role as part of our IT Support team. This role is perfect for someone who’s ready to take a step up and grow into a service-focused position. You might come from an account management, customer success or sales background and looking for your next challenge in a role where you can really make an impact.
At its heart, this role is about building strong relationships with our suppliers, making sure we’re getting the best possible service, and helping our IT services run smoothly for our people. The technical service delivery side? We’ll support you to learn that.
If you’re curious, proactive, and confident working with people, we’ll give you the space and support to develop into a well-rounded service delivery professional.
What you’ll be doing
- Building strong supplier partnerships
- Build positive, productive relationships with our third-party providers
- Lead conversations with suppliers, holding them to account while maintaining a collaborative approach to ensure they deliver for MAB
- Lead regular service reviews and look for ways to improve performance
- Bring a commercial mindset, spotting opportunities to make improvements over time
Supporting service performance
- Track key metrics and help ensure services are running smoothly
- Work with the team to understand trends and identify areas for improvement
- Help turn data into simple, useful insights
Getting involved in incident management
- Support the team during major incidents and learn how to coordinate responses
- Help capture lessons learned and contribute to improvements
- Build your experience in handling critical situations over time
Learning and improving how we work
- Get hands-on with service management processes (we’ll teach you these)
- Support continuous improvement initiatives across IT services
- Contribute ideas, bringing a fresh perspective
Exploring what’s next
- Be part of how we evolve, including testing new tools and smarter ways of working (including AI)
What you’ll bring
You don’t need to have done this exact role before. We’re more interested in attitude and potential. We’d love to hear from you if you:
- Have experience in account management, sales, customer success or a relationship-focused role
- Are confident building relationships and having conversations that balance support and challenge
- Are commercially aware and enjoy working with external partners
- Are keen to learn, open to feedback and motivated to grow with us
- Communicate clearly and confidently with different audiences
- Stay organised and can manage multiple priorities
It would be great (but not essential) if you:
- Have some exposure to IT, service delivery or operations
- Keen to learn ITIL principles and service management frameworks
- Have experience working with suppliers or contracts
Recruitment Process
- 1st stage: Introductory call with our Head of IT Support
- 2nd stage: In-person interview with our hiring team
What’s In It For You?
- Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more!
- Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
- A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
- A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact.
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Service Delivery Manager in Derby employer: Mortgage Advice Bureau
At MAB, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that values diverse perspectives. With flexible hybrid working arrangements between our Derby office and home, along with comprehensive benefits such as private medical insurance and extensive learning opportunities, we empower our employees to grow and thrive in their careers. Join us as a Service Delivery Manager and be part of a team where your contributions truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Derby
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can clearly express your thoughts and ideas. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 3
Be ready to discuss your past experiences! Think of examples where you've successfully managed relationships or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Manager in Derby
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Service Delivery Manager role. Mention specific skills or experiences that relate to building relationships and improving service performance.
Show Your Curiosity:We love candidates who are eager to learn! In your application, share examples of how you've taken initiative in the past or how you're keen to develop your skills further in service management.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Mortgage Advice Bureau
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager. Familiarise yourself with key concepts like service delivery, supplier management, and performance metrics. This will help you speak confidently about how your background in account management or customer success can translate into this new role.
✨Build Relationships
Since this role is all about building strong relationships, think of examples from your past experiences where you've successfully managed partnerships. Be ready to discuss how you can maintain a collaborative approach while holding suppliers accountable. This will show that you’re not just a fit for the role but also someone who can thrive in their culture.
✨Show Your Curiosity
Demonstrate your eagerness to learn by asking insightful questions during the interview. Inquire about the tools they use for service management or how they handle major incidents. This shows that you're proactive and genuinely interested in growing within the company, which aligns perfectly with what they’re looking for.
✨Be Yourself
While it’s great to prepare, don’t forget to let your personality shine through. The company values authenticity, so be honest about your experiences and how you can contribute to their team. Remember, they want to see the real you, not just a polished version of yourself!
