Commissions Associate FTC

Fixed-Term Contract: 6 Months Full-time (37.5 hours per week, Monday to Friday) Hybrid working, 3 days in our Derby office and 2 days working from home following successful completion of training. Up to £26,000 plus benefits.

The best work often happens behind the scenes. At MAB, our Commissions team plays a vital role in making sure advisers and Appointed Representatives receive accurate and timely commission payments. As a Commissions Team Administrator, you'll be part of the team keeping everything running smoothly, from processing payments and resolving queries to investigating discrepancies and improving processes. It's a role where attention to detail, problem-solving and teamwork make a real difference every day.

This is an exciting opportunity to join a fast-paced and collaborative team where accuracy, organisation and attention to detail are highly valued. You’ll be responsible for supporting the processing and reconciliation of commission payments, managing queries and ensuring information is maintained accurately across our systems. No two days are quite the same, and you’ll have the opportunity to work with colleagues across the business while developing your understanding of finance operations within a market-leading organisation.

What You'll Be Doing

• Processing and reconciling commission payments accurately and efficiently.
• Supporting the weekly import and validation of commission statements.
• Liaising with lenders and insurance providers to resolve commission and payment-related queries.
• Investigating and responding to Zendesk and banking queries within agreed service levels.
• Working collaboratively with teams across the business to investigate issues and deliver effective resolutions.
• Handling telephone and email enquiries professionally, providing a high standard of support.
• Maintaining accurate records across multiple systems.
• Ensuring tasks are completed in line with internal controls, processes and quality standards.
• Supporting continuous improvement initiatives within the team.

What We're Looking For

• Experience within a finance, administration or office-based environment would be beneficial but isn't essential.
• A strong customer‑focused approach and professional communication style.
• Excellent attention to detail and the ability to work accurately with data and systems.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• A proactive and resourceful approach to identifying and resolving issues.
• Strong communication skills with the ability to build effective working relationships.
• The ability to work independently while contributing positively to a collaborative team.
• A willingness to learn and develop within a finance‑focused role.

Our Values

• Take Ownership: We take responsibility for outcomes, individually and collectively. We follow through, act proactively and hold ourselves to high standards.
• Customer First: We put our customers at the centre of how we communicate, support and deliver our work.
• Stronger Together: We achieve more when we collaborate, support one another and celebrate success collectively.
• Embrace Change: We evolve, adapt and actively look for better ways to work. We see change as an opportunity to improve.

What's In It For You?

• Private Medical Insurance (Vitality)
• 25 days annual leave (increasing to 28 with service) plus your birthday off
• Matched pension contribution (L&G)
• Share save scheme (Equinity)
• Retail discounts
• Free entertainment tickets plus much more!
• Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
• A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
• A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work

Everyone is Welcome At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.

We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.

Use of AI: We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.

Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.