At a Glance
- Tasks: Support our sales teams and advisers, resolving queries and driving new initiatives.
- Company: Join a dynamic company with a focus on customer service and collaboration.
- Benefits: Up to £30,000 salary, private medical insurance, flexible working, and 25 days annual leave.
- Other info: Inclusive culture that values diverse perspectives and offers excellent career development opportunities.
- Why this job: Be the go-to support partner in a fast-paced, agile environment where you can make a difference.
- Qualifications: Customer service experience, strong communication skills, and a proactive problem-solving mindset.
The predicted salary is between 30000 - 30000 £ per year.
Permanent, Full-time Hybrid - 3 days at our Derby office, 2 days working from home. Up to £30,000 plus benefits.
About the role
We’re looking for 3 additional members of our Central Operations Support team as we continue to grow and expand. We're looking for customer‑focused problem solvers, supporting our Field Sales teams, ARs (Appointed Representative) and Mortgage Adviser network to keep everything running smoothly. You’ll be the go‑to support partner, handling a wide range of day‑to‑day queries, resolving issues quickly and confidently while driving new initiatives across the business. It’s an agile and dynamic environment where priorities can shift quickly, so you’ll need to be adaptable, proactive and ready to learn.
What You’ll Be Doing
- Act as the first point of contact for Sales teams, ARs and Advisers, handling queries with confidence and professionalism.
- Support banking and financial queries – strong attention to detail and numerical confidence required.
- Manage day‑to‑day operational support requests, ensuring timely resolution and follow‑up.
- Build strong, collaborative relationships across Field Sales, Regional Sales Directors and head office teams.
- Support onboarding of new Advisers and help them embed into the network.
- Support the roll‑out of new initiatives and projects, ensuring clear communication and adoption.
- Work across multiple internal systems (including MIDAS), maintaining accuracy and efficiency.
- Identify issues, suggest improvements, and contribute to continuous improvement.
- Support marketing activity and wider business initiatives.
About You
- We’re looking for someone who thrives in a support‑driven, customer‑focused environment, rather than a traditional account management role.
- A strong customer service or operational support background.
- Confidence speaking to stakeholders at all levels.
- An engaging, personable communication style with excellent telephone skills – you’re not afraid to pick up the phone.
- The ability to learn quickly and adapt in a fast‑moving environment.
- Strong IT skills with experience working across multiple systems.
- Good financial awareness or experience handling banking/financial queries.
- A proactive, problem‑solving mindset with strong attention to detail.
- The ability to manage workload, prioritise effectively and work well under pressure.
- A positive attitude and a genuine team focus.
Benefits
- Private Medical Insurance (Vitality).
- 25 days annual leave (increasing to 28 with service).
- Birthday off.
- Matched pension contribution (L&G).
- Share save scheme (Equity).
- Retail discounts.
- Free entertainment tickets.
- Flexible working hours with hybrid working for Head Office roles.
- A wide range of Learning & Development offers, from 1‑to‑1 coaching to qualification support.
- A supportive, inclusive culture with forums from day 1, allowing you to use your voice to improve the workplace.
Equal Opportunity Statement
Everyone is Welcome. At MAB, we value different experiences and perspectives that add diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
Use of AI
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Visa Sponsorship Requirement
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won’t be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Central Operations Support employer: Mortgage Advice Bureau
At MAB, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that values diverse perspectives. With a hybrid working model based in Derby, our Central Operations Support team enjoys flexible hours, comprehensive benefits including private medical insurance and generous annual leave, as well as numerous opportunities for personal and professional growth. Join us to be part of a dynamic environment where your contributions are recognised and you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Central Operations Support
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to support partner, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Central Operations Support
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported clients in the past, so share specific examples that showcase your problem-solving skills.
Be Confident and Personable:Your communication style matters! Use your application to demonstrate how you engage with stakeholders at all levels. We love a friendly tone, so don’t be afraid to let your personality shine through.
Highlight Your Adaptability:Since we operate in a fast-paced environment, it’s crucial to show us how you adapt to changing priorities. Share instances where you’ve successfully managed multiple tasks or shifted gears quickly to meet demands.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Mortgage Advice Bureau
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Central Operations Support role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience makes you a perfect fit for the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries or operational issues in the past. Highlight your proactive approach and adaptability, as these traits are crucial in a dynamic environment like this one.
✨Practice Your Communication Style
Since you'll be the first point of contact for various teams, practice your telephone skills and ensure your communication style is engaging and professional. Consider doing mock interviews with friends to refine your approach.
✨Demonstrate Your Team Spirit
Emphasise your ability to build strong relationships and work collaboratively. Share instances where you've contributed to team success or supported colleagues, as this aligns with the company's focus on a supportive and inclusive culture.
