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For Companies At a Glance
- Tasks: Build relationships and support businesses through the onboarding process with a friendly approach.
- Company: Join the UK's leading mortgage network, known for its supportive culture.
- Benefits: Up to £35,000 salary, private medical insurance, 25 days leave, and flexible working.
- Other info: Inclusive culture with growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by helping businesses thrive while developing your career.
- Qualifications: Customer service experience, strong relationship skills, and attention to detail.
The predicted salary is between 28000 - 42000 £ per year.
Overview
Permanent, Full-time. Hybrid - 3 days at our Derby office, 2 days working from home. Up to £35,000 plus benefits.
What You’ll Be Doing
- Build strong relationships with business owners, regional managers, and applicants.
- Support businesses through every step of the onboarding process with clear communication and a friendly, customer‑first approach.
- Act as a trusted point of contact, resolving queries and removing barriers.
- Support the Business Onboarding Manager with workflow coordination and team priorities.
- Complete internal and external checks to verify business legitimacy.
- Carry out detailed due‑diligence and reference checks to minimise risk.
- Maintain accurate records across systems and provider platforms.
- Escalate concerns appropriately to protect the integrity of our network.
- Track onboarding progress and proactively resolve issues.
- Ensure all documentation is complete, compliant and audit‑ready.
- Support wider operational tasks where needed to keep things moving.
About You
You’re naturally curious, calm under pressure and love getting things right first time. You enjoy speaking with people from all backgrounds and can confidently juggle detail‑heavy tasks with friendly communication.
To Thrive Here, You’ll Bring
- Experience delivering excellent customer or stakeholder service.
- Strong relationship‑building skills.
- Excellent attention to detail and a methodical approach.
- Confidence solving problems and investigating information.
- The ability to work to targets and deadlines.
- A solution‑focused mindset and steady, organised way of working.
- Good working knowledge of Microsoft Office tools.
Recruitment Process
1st stage: Face to face interview at our Derby office with our hiring team.
What’s In It For You?
- Private Medical Insurance (Vitality).
- 25 days annual leave (increasing to 28 with service) plus your birthday off.
- Matched pension contribution (L&G).
- Share save scheme (Equinity).
- Retail discounts, free entertainment tickets, plus much more!
- Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager).
- A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career.
- A supportive, inclusive culture with forums you’re welcome to join from day 1, using your voice to make MAB an even better place to work.
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won’t be accepting speculative CVs from recruitment agencies, with a full PSL in place.
The Company
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
Business Onboarding Officer employer: Mortgage Advice Bureau
Contact Detail:
Mortgage Advice Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Onboarding Officer
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into MAB's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show off your relationship-building skills! During the interview, share examples of how you've successfully built rapport with clients or colleagues. This will highlight your ability to thrive in a customer-first environment like MAB.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the onboarding process and team dynamics. This shows your enthusiasm for the role and helps you gauge if MAB is the right fit for you.
We think you need these skills to ace Business Onboarding Officer
Some tips for your application 🫡
Be Yourself: We want to see the real you! While it’s tempting to polish your application with AI, make sure your personality shines through. Authenticity is key, so let us hear your thoughts and experiences in your own words.
Tailor Your Application: Take a moment to read the job description carefully and align your skills with what we’re looking for. Highlight your experience in customer service and relationship building, as these are super important for the Business Onboarding Officer role.
Show Off Your Attention to Detail: As a detail-oriented position, we love seeing candidates who can demonstrate their methodical approach. Make sure to proofread your application and keep it tidy – it shows you care about getting things right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Mortgage Advice Bureau
✨Know Your Stuff
Before you step into that interview, make sure you understand the role of a Business Onboarding Officer inside out. Familiarise yourself with the onboarding process and think about how you can build strong relationships with business owners and regional managers. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your People Skills
Since this role is all about communication and relationship-building, be prepared to share examples of how you've successfully interacted with customers or stakeholders in the past. Think of specific situations where you resolved queries or helped someone through a process, as this will highlight your customer-first approach.
✨Attention to Detail is Key
With tasks like due diligence and maintaining accurate records, demonstrating your attention to detail is crucial. Bring up instances where your methodical approach has helped you avoid mistakes or streamline processes. This will reassure the hiring team that you can handle the detail-heavy aspects of the job.
✨Be Solution-Focused
In your interview, emphasise your problem-solving skills and how you tackle challenges. Share examples of when you've proactively resolved issues or improved workflows. This will align perfectly with the company's need for someone who can track onboarding progress and remove barriers effectively.