Account Support Executive (Permanent)

Mortgage Advice Bureau (MAB) are a nationally recognised mortgage broker and network, winners of over 250+ awards in the past 5 years and continually growing.
Do you want to work for a market leading, award winning estate agency business who are growing in your area and are seeking experienced, driven individual to join them on their journey? This is a full time and permanent position for someone who wants to be part of a dynamic business. A confident, but friendly, telephone manner is essential as you will be the first point of contact for new enquiries.

You’ll be working closely with our mortgage brokers and introducers to support the client through their journey from day one through to completion.

The role will require a high standard of customer service along with being organised and proactive in ensuring you and the team make every client feel like our only client. It is also important that you are organised and confident updating a database with accurate information as well as e-mailing clients in a professional manner.

The role will be based in our Milton Keynes office working 9am to 6pm Monday to Friday with 1 hour lunch, alongside both mortgage & protection brokers and our support team.

A previous role working in either mortgages, protection, conveyancing or estate agency would give you a head start, but is not essential. If you have been a broker previously but don\’t want to advise anymore, or if you have been a mortgage administrator/case progressor then we would love to hear from you!

This position is eligible for our company bonus scheme, has free on site parking, offers your birthday off each year, and annual leave that increases with every year of continuous service.

Make outbound calls to potential customers from warm leads
– Introduce and promote our products or services to potential customers
– Update customer records in our database and stay in contact between initial enquiry until completion.
– Collaborate with the mortgage adviser team to identify opportunities for upselling or cross-selling.
– Maintain a high level of professionalism and customer service during all interactions

Mortgage industry experience an advantage but isn\’t essential
– Fluent in English, both written and verbal communication, with a good attention to detail
– Strong telephone communication skills
– Job Types: Full-time, Permanent
Additional pay:
Bonus scheme
Commission pay

Company pension
Free parking
On-site parking

Monday to Friday