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- Tasks: Provide hands-on IT support and resolve incidents in a secure nuclear facility.
- Company: Join a leading organisation in the energy sector, committed to safety and innovation.
- Benefits: Enjoy competitive pay, professional development opportunities, and a dynamic work environment.
- Why this job: Be part of a critical mission, enhancing IT services in a high-security setting.
- Qualifications: 5+ years in IT with expertise in Microsoft technologies and infrastructure support required.
- Other info: This role requires strict adherence to safety and data handling protocols.
The predicted salary is between 36000 - 60000 £ per year.
This is a hands-on 2nd/3rd line support role for a highly secure nuclear facility, ideal for a seasoned Infrastructure Engineer with broad technical expertise, especially in Microsoft technologies, virtualization, and end-user computing (EUC). The successful candidate will be instrumental in maintaining, supporting, and enhancing critical IT services on-site, drawing from a deep background in server builds, virtual environments, SCCM, patching, and EUC deployments.
Operational Support in a Regulated Environment:
- Provide direct technical support for outage events, infrastructure updates, and operational continuity. Support mission-critical systems and respond to incidents swiftly within a high-security, high-regulation environment.
2nd/3rd Line Incident Resolution & Infrastructure Support:
- Resolve escalated IT incidents across a wide range of systems, including Windows Server (2008R2–2019), Microsoft 365, VMware, and VDI platforms. Troubleshoot and optimize infrastructure configurations and applications.
End-User Computing (EUC) Deployment & Lifecycle:
- Execute desktop/laptop imaging, OS and application deployments, endpoint security, and Intune/SCCM patch automation in line with site policies.
Virtualization and Infrastructure Projects:
- Assist with ongoing infrastructure upgrades, including ESXi host builds, VDI implementation (Horizon), and server migrations.
Asset and Configuration Management:
- Maintain up-to-date asset inventories and system configurations in alignment with my client’s ITIL-based governance frameworks.
Broad Experience:
- 5+ years in IT across infrastructure engineering, support, and project implementation within government, energy, and defense sectors.
Systems & Server Expertise:
- Microsoft Server (2008R2 to 2019), Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting.
- Experience building out full environments from scratch.
Networking & Security:
- Familiarity with switching, routing, TCP/IP, endpoint encryption (McAfee EPO), Nessus vulnerability remediation.
Tools & Automation:
- SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting.
ITIL Framework:
- Strong break/fix skills with HP, Dell servers and workstations; This role is site-based at a secure nuclear facility and requires adherence to stringent safety, operational, and data handling protocols.
Locations
IT Knowledge Engineer employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Knowledge Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server versions and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in regulated environments, especially if you've worked in sectors like government or energy. Be prepared to discuss how you’ve maintained compliance and handled sensitive data in previous roles.
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios related to Windows Server and virtualisation. You might be asked to solve real-time problems, so practice articulating your thought process clearly.
✨Tip Number 4
Network with professionals in the nuclear and IT sectors. Attend industry events or join online forums where you can connect with others who may have insights into the role or the company culture at StudySmarter.
We think you need these skills to ace IT Knowledge Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd/3rd line roles. Emphasise your expertise with Microsoft technologies, virtualization, and any specific projects you've worked on that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in regulated environments and how it prepares you for the challenges of supporting a nuclear facility. Be specific about your skills in incident resolution and infrastructure support.
Showcase Relevant Skills: Highlight your technical skills that are directly related to the job, such as your experience with Windows Server, SCCM, and VDI platforms. Use examples from your past work to demonstrate your problem-solving abilities and your familiarity with ITIL frameworks.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Morson Talent
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft technologies, virtualization, and end-user computing. Highlight specific projects where you've successfully implemented solutions or resolved complex issues, as this will demonstrate your capability in a 2nd/3rd line support role.
✨Understand the Regulatory Environment
Familiarise yourself with the unique challenges of working in a highly secure and regulated environment like a nuclear facility. Be ready to explain how you would handle incidents and maintain operational continuity while adhering to strict safety and data handling protocols.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your troubleshooting abilities. Think of examples where you've resolved escalated IT incidents, optimised infrastructure configurations, or managed critical outages, and be ready to walk the interviewer through your thought process.
✨Highlight Your Project Management Experience
Discuss any experience you have with infrastructure upgrades or project implementations, especially in relation to ESXi host builds or VDI deployments. This will show that you not only have the technical skills but also the ability to manage and execute projects effectively.
