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- Tasks: Support and grow our domestic customer base through calls, emails, and web chats.
- Company: Join a dynamic Domestic Sales & Service team in Birchwood, Warrington.
- Benefits: Enjoy a competitive salary, generous holidays, and no weekend work in summer!
- Why this job: Be part of a supportive team that values your hard work and offers growth opportunities.
- Qualifications: Strong communication skills and a target-driven mindset are key; no experience needed!
- Other info: Flexible hours and an annual volunteering day to give back to the community.
The predicted salary is between 19500 - 29500 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a sales-driven environment where you can build relationships, solve problems, and exceed expectations? If so, we want to hear from you! We’re hiring Customer Service Advisors to join a busy Domestic Sales & Service team based in Birchwood, Warrington. What We’re Offering Salary: £24,500 (pro rata) + bonus (OTE £400 per month) Location: Birchwood Hours: Monday to Friday: 8am–4pm or 9am–5pm 2 in 4 Saturday mornings (with a half-day off in lieu) Contract: Fixed-term until the end of March 2025 Your Role As a Customer Service Advisor, you’ll play a key role in supporting and growing a domestic customer base by: Delivering outstanding customer experiences across calls, email, web chat, and other channels. Cross-selling and upselling products to meet customer needs and maximize sales. Managing customer inquiries and objections with empathy and professionalism. Staying informed about products and services to provide expert advice. Why Join Us? We value our team and offer a range of benefits to reward your hard work, including: Competitive salary with uncapped commission No weekend working in the summer Generous holiday entitlement: 25 days (plus bank holidays), increasing to 26 after 2 years Flexibility: Buy, sell, or carry annual leave Company perks: Pension, life assurance (4x salary), and a group discount scheme Work-life balance: Annual volunteering day to give back to the community Who We’re Looking For We’re open to candidates from all backgrounds as long as you can commit to the role until the end of March 2025 and bring the following qualities: Strong interpersonal and communication skills Self-motivation, resilience, and a target-driven mindset Empathy and professionalism when handling customer interactions Confidence in managing customer objections and cross-selling opportunities Minimum qualifications: GCSE Maths and English No Experience? No Problem! Previous customer service or sales experience is desirable but not essential. If you’re eager to learn, enthusiastic, and committed, we’ll provide the training and support you need to succeed. Ready to take the next step? Apply today and become a valued part of this dynamic team
Inbound Customer Service employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in the past, even if it's from a different role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident when discussing how you would handle various situations.
✨Tip Number 3
Research StudySmarter and our products thoroughly. Being knowledgeable about what we offer will allow you to demonstrate your ability to provide expert advice to customers.
✨Tip Number 4
Highlight your ability to work in a team and your adaptability. Since this role involves collaboration with others, showcasing your teamwork skills can set you apart from other candidates.
We think you need these skills to ace Inbound Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Inbound Customer Service position. Tailor your application to highlight how your skills align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Use specific examples from your past experiences to demonstrate your interpersonal skills and ability to handle customer inquiries.
Highlight Relevant Skills: In your CV, emphasize skills such as communication, empathy, and resilience. Mention any experience you have in sales or customer service, even if it's informal, to show your capability in a target-driven environment.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Morson Talent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond to help customers in the past.
✨Demonstrate Your Sales Skills
Prepare to discuss any experience you have with cross-selling or upselling. Think of scenarios where you successfully identified customer needs and recommended additional products or services.
✨Practice Empathy and Professionalism
Be ready to showcase your ability to handle customer inquiries and objections with empathy. Role-play common customer scenarios to demonstrate your problem-solving skills and professionalism.
✨Research the Company and Its Products
Familiarize yourself with the company's offerings and values. This knowledge will help you provide informed advice during the interview and show that you're genuinely interested in the role.
