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- Tasks: Consult on handheld and fixed vehicle devices for emergency services, ensuring smooth ESN onboarding.
- Company: Join Telent, a leader in connecting critical infrastructure across the UK.
- Benefits: Enjoy a hybrid work model with competitive pay and opportunities for professional growth.
- Why this job: Make a real impact on emergency services while working with frontline heroes.
- Qualifications: Experience in emergency services and understanding of operational workflows is essential.
- Other info: This role requires fortnightly presence in Chorley and monthly travel to Warwick.
The predicted salary is between 48000 - 72000 £ per year.
ESN – Device Consultant (Handheld & Fixed Vehicle) 1614
Contract Length: 6 months
Day Rate: £600/day (Inside IR35)
Location: Hybrid – Fortnightly presence in Chorley and monthly travel to Warwick
Join our client and Help Shape the Future of Critical Infrastructure!
We\’re looking for an ESN Onboarding Consultant – Devices to incorporate handheld and fixed vehicle devices. You will have genuine Emergency Services operational experience to support the delivery of the Emergency Services Network (ESN) onboarding contract.
To be successful in this role, you must have worked within or in very close collaboration with the police, fire, ambulance, or other Emergency Services – ideally within the operational devices environment – whether specifically handheld or fixed vehicle. This insight is vital to ensure that technology and device solutions meet the real-world demands of frontline operations.
Your experience will allow you to advise on the complete device(s) and ancillary requirements for Users —not just the technology— but helping User Organisations prepare for a smooth and safe transition to ESN while protecting service quality and operational effectiveness.
At Telent, we\’re driving the digital revolution—connecting homes, businesses, and infrastructure across the country. Our work is challenging but rewarding, ensuring the UK\’s critical infrastructure stays connected and protected 24/7.
What You\’ll Do:
- Provide expert consultancy on all aspects of the operational device (Handheld or fixed vehicle) for critical communications, including operational processes, staffing considerations, workflows, and device usage.
- Engage directly with frontline and control room staff—police constables, firefighters, paramedics, call handlers, dispatchers – to gather authentic operational requirements.
- Advise on how ESN integration and device deployment will impact day-to-day emergency operations, incident response, and communications.
- Facilitate workshops, operational briefings, and site visits to observe current working practices and recommend improvements.
- Work with technical and service management teams to ensure devices and systems are configured in ways that genuinely support end-user workflows.
- Participate in onboarding governance meetings, ensuring operational and frontline perspectives are prioritised alongside technical milestones.
- Support User Organisations in understanding the operational impact of ESN and guide them through change management and readiness activities.
Who You Are:
- Essential: First-hand experience working within an Emergency Services critical communications environment including devices and their interaction with control rooms (police, fire, ambulance) or in direct partnership with such teams in an operational capacity.
- Strong understanding of the realities of emergency response, including operational workflows, user priorities, and the pressures of live incidents.
- Skilled at capturing end-user requirements from diverse roles, from senior officers to frontline responders.
- Able to translate operational needs into clear, actionable recommendations for both technical and non-technical stakeholders.
- Comfortable engaging with senior leadership, technical delivery teams, and frontline staff, adapting style as needed.
- Experienced in managing operational change within complex, multi-stakeholder environments.
- Commercially aware with a customer-focused, operationally-minded approach.
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ESN - Device Consultant (Handheld & Fixed Vehicle) 1614 employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ESN - Device Consultant (Handheld & Fixed Vehicle) 1614
✨Tip Number 1
Leverage your network within the Emergency Services sector. Reach out to former colleagues or contacts who have experience with ESN or similar projects. They might provide insights or even refer you directly to decision-makers at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest developments in critical communications technology. Being knowledgeable about current trends and challenges in the field will help you engage more effectively during interviews and discussions with our team.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully managed operational change or improved workflows in an emergency services context. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Showcase your ability to communicate with diverse stakeholders. Practice articulating complex technical concepts in simple terms, as this skill is crucial for advising both technical teams and frontline staff effectively.
We think you need these skills to ace ESN - Device Consultant (Handheld & Fixed Vehicle) 1614
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience within Emergency Services, particularly focusing on any roles that involved handheld or fixed vehicle devices. Use specific examples to demonstrate your understanding of operational workflows and user priorities.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the requirements. Emphasise your first-hand experience in critical communications environments and your ability to engage with diverse stakeholders.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities outlined in the job description. Highlight any consultancy roles or projects where you advised on device deployment and operational processes.
Prepare for Potential Questions: Anticipate questions related to your experience with Emergency Services and device integration. Be ready to discuss specific scenarios where you successfully managed operational change or captured end-user requirements.
How to prepare for a job interview at Morson Talent
✨Showcase Your Emergency Services Experience
Make sure to highlight your hands-on experience within the Emergency Services sector. Discuss specific roles you've held and how they relate to the operational device environment, as this will demonstrate your understanding of the unique challenges faced by frontline staff.
✨Understand the Technology and Its Impact
Be prepared to discuss how handheld and fixed vehicle devices integrate into emergency operations. Show that you can translate technical specifications into real-world applications, ensuring that you can advise on how these devices will affect day-to-day operations.
✨Engage with Real-World Scenarios
During the interview, use examples from your past experiences to illustrate how you've gathered operational requirements or facilitated workshops. This will help the interviewers see your practical approach to problem-solving in a critical communications environment.
✨Demonstrate Change Management Skills
Discuss your experience in managing operational change, especially in multi-stakeholder environments. Highlight any specific strategies you've used to guide teams through transitions, as this is crucial for supporting User Organisations during the ESN onboarding process.