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For Companies At a Glance
- Tasks: Coordinate and deploy field engineers for timely customer service.
- Company: Join a dynamic team in Manchester focused on customer satisfaction.
- Benefits: Competitive pay at £14 per hour with a 3-month contract.
- Why this job: Be the key link between engineers and customers, making a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with opportunities to enhance your planning and problem-solving skills.
3 Month contract
£14 per hour
As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.
How you will do it
- Dispatch engineers using software, prioritizing jobs based on needs and job urgency.
- Reallocate tasks and collaborate with engineers and management to resolve any issues.
- Communicate with customers, managing expectations and resolving conflicts.
- Build strong relationships with customers, providing solutions and feedback for improvement.
- Track job progress to ensure timely completion and adherence to service standards.
What we look for
Required
- Previous experience in a customer service or contact centre role.
- Strong planning, time management, and organizational skills with the ability to work under pressure.
- Excellent communication skills, both written and verbal, with the ability to adapt communication styles.
- Conflict resolution skills and a proactive approach to handling customer escalations.
- Ability to use multiple systems and applications simultaneously, with strong attention to detail.
Preferred
- Experience working with dispatching software.
- Familiarity with field-based operations and dispatching teams.
- Knowledge of Johnson Controls Land-Based Security product range.
- Strong problem-solving and analytical skills.
- Experience managing performance and driving improvements through collaboration.
Dispatcher in Manchester employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, have a quick summary of your experience and skills ready. Make it engaging and relevant to the dispatcher role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've handled conflicts or resolved issues in previous roles. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dispatcher in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant dispatching roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your planning and organisational abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Dispatcher role. Share specific examples of how you've handled customer escalations or managed schedules effectively in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to adapt your style. Whether it's through your writing or how you present your experiences, we want to see that you can connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Morson Talent
✨Know Your Dispatch Software
Familiarise yourself with the dispatching software mentioned in the job description. If you have experience with similar systems, be ready to discuss how you've used them effectively in past roles. This shows you’re not just a quick learner but also someone who can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully managed customer expectations or resolved conflicts in previous jobs. Practising clear and concise responses will help you demonstrate your verbal skills during the interview.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you’ve had to solve problems under pressure. Be ready to explain your thought process and the steps you took to resolve issues. This will illustrate your analytical skills and proactive approach, which are crucial for a Dispatcher.
✨Build Rapport with Interviewers
Just like the role requires building relationships with customers and engineers, try to establish a connection with your interviewers. Be personable, engage in small talk, and show genuine interest in their experiences at the company. This can leave a lasting impression and demonstrate your interpersonal skills.
