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For Companies At a Glance
- Tasks: Be the first point of contact for customers, handling queries and managing complaints.
- Company: Award-winning financial services business in Manchester city centre.
- Benefits: Competitive salary, generous leave, private medical cover, and free gym membership.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
- Why this job: Join a professional team and make a real difference in customer experiences.
- Qualifications: Experience in regulated customer service and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
We're working with a well-established, award-winning financial services business based in Manchester city centre, looking to recruit polished Customer Services Executives to join their growing team. This is a professional, regulated environment where customer experience, attention to detail and clear communication are key.
The role
You’ll be the first point of contact for customers across savings and consumer lending, handling queries via phone, email and secure messaging.
Key responsibilities include
- Responding to customer queries accurately and within agreed service levels
- Supporting customers with account management, payments and general enquiries
- Handling complaints and managing them through to resolution
- Managing early-stage arrears and supporting vulnerable customers appropriately
- Liaising with internal teams including Credit, Operations and Collections
- Ensuring consistently positive and compliant customer outcomes
About you
We're looking for professional, well-spoken and confident communicators who are comfortable working in a regulated environment. You’ll ideally have:
- Experience in financial services or another regulated customer service role
- Strong complaint handling, collections or complex case management experience
- Excellent written and verbal communication skills
- A calm, empathetic approach to sensitive or challenging conversations
- High attention to detail and a process-driven mindset
- A genuine commitment to delivering exceptional customer service
This role suits someone who takes pride in representing a brand professionally and handling customer interactions with care and credibility.
What’s on offer
- Competitive salary and benefits package
- Generous annual leave allowance
- Pension contribution
- Private medical cover
- Free gym membership
- Discretionary bonus and share schemes
- Modern, city-centre office environment
Customer Service Executive employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and confident communication, try role-playing common customer scenarios with a friend or family member. It’ll boost your confidence for the real deal!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you handled complaints or tricky situations. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in regulated environments, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your background aligns with our values. Be sure to mention any relevant experience in financial services or complaint handling.
Showcase Your Communication Skills: Since clear communication is key, ensure your application is well-written and free of errors. This is your chance to demonstrate your attention to detail and professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Morson Talent
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer queries and complaints. This will help you feel more at ease during the actual interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios, especially around complaint handling and managing sensitive conversations. Think of examples from your past experience where you successfully resolved issues and be ready to share those stories.
✨Showcase Your Attention to Detail
In a regulated environment, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work. You might want to mention any processes you follow or tools you use to maintain high standards in customer service.