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- Tasks: Handle customer inquiries via phone and email, providing tailored solutions.
- Company: Join Severn Trent Water, a company dedicated to making a difference for their customers.
- Benefits: Earn £13.03 per hour with a supportive and dynamic work environment.
- Why this job: Make an impact in a unique culture that fosters growth and innovation.
- Qualifications: No experience needed; just bring your passion for customer service and problem-solving skills.
- Other info: Full-time, 3-month contract based in Derby, Monday to Friday, 8 AM to 6 PM.
The predicted salary is between 27000 - 36000 £ per year.
Customer Service Advisor – Inbound Calls 3-month contract, full time £13.03 per hour Pride Park, Derby Are you ready for a career change? Join our client, Severn Trent Water (STW). We’re looking for passionate individuals to help Severn Trent make a difference for their customers. No experience in the water industry? No problem. STW value the right attitude and are looking for people who want to make an impact. Apply now. ________________________________________ Key Information • Customer-Focused Service: STW prioritise their customers, offering personalized, end-to-end support with no departmental barriers or red tape. • A Unique Culture: Working at STW is like nowhere else. Their supportive and dynamic environment fosters growth and innovation. • Location & Hours: Based in the Derby office (Pride Park), with 37 hours per week, Monday to Friday, 8:00 AM to 6:00 PM. ________________________________________ What We’re Looking For • Customer Interaction: Handle customer inquiries via phone and email, offering tailored solutions. • Problem-Solving: Think on your feet to resolve unique challenges in a fast-paced environment. • Teamwork: Collaborate with colleagues who share a passion for customer service. • Ownership & Empowerment: Take full responsibility for customer issues, making decisions to improve service. ________________________________________
Customer Service Advisor Inbound Calls employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Inbound Calls
✨Tip Number 1
Familiarize yourself with Severn Trent Water's values and mission. Understanding their commitment to customer service will help you align your responses during the interview, showcasing your passion for making a difference.
✨Tip Number 2
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will demonstrate your problem-solving skills and ability to think on your feet, which are crucial for this position.
✨Tip Number 3
Highlight your teamwork experience. Be ready to discuss how you've collaborated with others to achieve common goals, as this role emphasizes working alongside colleagues who share a passion for customer service.
✨Tip Number 4
Show your enthusiasm for taking ownership of customer issues. Prepare to explain how you've empowered yourself in past roles to make decisions that improved service, reflecting the proactive approach STW values.
We think you need these skills to ace Customer Service Advisor Inbound Calls
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Severn Trent Water is looking for in a Customer Service Advisor. Focus on their emphasis on customer interaction, problem-solving, and teamwork.
Tailor Your CV: Customize your CV to highlight relevant skills and experiences that align with the key responsibilities of the role. Emphasize any previous customer service experience or transferable skills that demonstrate your ability to handle inquiries and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a difference. Mention specific examples of how you've successfully resolved customer issues in the past or how you embody the values of ownership and empowerment.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Morson Talent
✨Show Your Customer Focus
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, even if they are not directly related to the water industry.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you had to think on your feet to resolve a customer's issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to handle challenges effectively.
✨Emphasize Teamwork
Since teamwork is crucial at Severn Trent Water, be ready to talk about your experiences working collaboratively with others. Highlight instances where you contributed to a team goal or supported a colleague in delivering excellent customer service.
✨Express Ownership and Empowerment
Convey your willingness to take ownership of customer issues. Discuss how you make decisions to improve service and ensure customer satisfaction, demonstrating that you understand the importance of accountability in a customer service role.
