At a Glance
- Tasks: Handle inbound customer calls and provide support for water-related issues.
- Company: Join Severn Trent's dynamic customer service team in Coventry.
- Benefits: Earn £13.72 per hour with shift uplifts and comprehensive training.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Make a real difference by helping customers during critical times.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 13.72 - 13.72 £ per hour.
Inbound Customer Service Advisor (Night Shift)
Location
Coventry
Contract
Temporary - 13-week contract with the possibility of becoming permanent
Pay
£13.72 per hour plus shift uplifts
- 15% uplift between 8:00pm - 10:00pm (£15.78 per hour)
- 30% uplift between 10:00pm - 6:00am (£17.84 per hour)
- 15% uplift between 6:00am - 6:30am (£15.78 per hour)
Hours
37.5 hours per week over four nights (Friday, Saturday, Sunday and Monday), 8:45pm - 6:30am.
About the Role
Morson Talent is recruiting on behalf of Severn Trent for Inbound Customer Service Advisors to join their Contact Centre team in Coventry on a dedicated night shift.
This is an important customer service role supporting customers who are experiencing issues with their water supply.
You'll take inbound calls from customers reporting incidents such as low water pressure, discoloured water, internal flooding and blockages, ensuring each query is handled with empathy, professionalism and efficiency.
During quieter periods overnight, you'll also complete a range of back-office administrative duties, including report checking, updating customer records and supporting operational processes to ensure information is accurate and up to date.
Full training will be provided.
Key Responsibilities
- Answer inbound calls from customers reporting water-related issues.
- Record customer information accurately across internal systems.
- Provide reassurance, updates and excellent customer service during incidents.
- Investigate customer queries and identify the most appropriate next steps.
- Complete back-office administration, including report checking and data validation during quieter periods.
- Maintain accurate records and ensure all documentation is completed to a high standard.
- Adapt to changing workloads, particularly during severe weather or operational incidents.
- Occasionally make outbound calls to update customers where required.
What We're Looking For
- Previous customer service or contact centre experience is highly desirable.
- Strong communication and active listening skills.
- Excellent attention to detail and administrative accuracy.
- Ability to remain calm and professional in a fast-paced environment.
- Confident using computer systems and managing multiple tasks.
- Strong problem-solving skills and the ability to show empathy to customers.
- Reliable, adaptable and comfortable working permanent night shifts.
- Training & Onboarding
- Comprehensive four-week training programme provided.
- Full support throughout your onboarding and probation period.
- On-site interviews.
This is an excellent opportunity to join Severn Trent's customer service team, where you'll play a key role in supporting customers while developing valuable customer service and administrative experience within a leading utilities business.
#J-18808-Ljbffr
Customer Service Advisor and Administrator (Night Shift) in Coventry employer: Morson Talent
Our client is an exceptional employer, offering a dynamic work environment in West Yorkshire where Supplier Quality Engineers can thrive. With a strong commitment to employee development and a collaborative culture, the company provides extensive training opportunities and encourages continuous improvement, allowing you to make a meaningful impact on supplier performance and product quality in a highly regulated engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor and Administrator (Night Shift) in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morson Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morson Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor and Administrator (Night Shift) in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morson Talent:Your cover letter is your chance to shine! Tell us why you want to work at Morson Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morson Talent!
How to prepare for a job interview at Morson Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
