Availability Officer in Yeovil

Morson Talent currently have an exciting new position for a Availability Officer to join our prestigious Aerospace client based in Yeovil. This is an ongoing contract.

To deliver a full range of responsive, customer focused goods and services which:
– Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier
– Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people.

To create a Customer Support capability which:
– Is dedicated to customer satisfaction at all levels.
– Is committed to continuous performance improvement at all levels.
– Has developed an effective, responsible customer support organisation, perceived as excellent by our customers.
To offer, develop and provide, world class, Logistic Support solutions, that meet or exceed our Customer expectations and provide growth opportunities for Leonardo Helicopters.

MAIN ACTIVITIES AND TASKS

General

– The Availability Officers\’ role is significantly important in delivering and managing the Material Service element of a customer contract.
– Direct line reporting will be to the Availability Manager for Integrated Operational Support (IOS) contracts or the Supply, Logistics, Inventory Control Team (SLICT) Manager for Milex contracts.
– It is vital that this role is executed to the highest level of personal performance and is Customer service delivery focused.
– This role is uniquely placed to deliver the contracted material service elements to the customer whilst achieving cost savings and therefore maximising profit margins.
– The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs.
– Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain.

Team

– The Availability Officer will form part of the SLICT.
– Develop an efficient and effective relationship with the core Material Service organisation to ensure the present and future supply requirements are met.
– When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution.

– All employees must operate in a safe working environment. This will be done by ensuring that the necessary health & safety processes and procedures are adhered to.
– Attend and input into regular personnel, departmental and Customer reviews.
– You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner.

Process and Reporting

– The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline.
– Monitor customer dependencies and escalate to your line manager if this is not met or if customer supplied information is not received.
– Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks.
– Prepare and, when tasked, deliver presentations to the customer.
– Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria.
– Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency.
– Process and provide support to customer requirements for demands.
– Contribute to the internal and external reporting requirements as tasked by you line manager
– Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements.
– Build and maintain good relationships with both internal and external customers and other stakeholder departments.

KNOWLEDGE SKILLS AND EXPERIENCE

Key Skills

– Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures.
– Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks.
– Have developed problem solving techniques able to be applied in an operational environment.
– Proven team member qualities.
– Enhanced skills on Microsoft programmes including Word, Excel and PowerPoint.

Behaviours

– Confidence and Professionalism in a Customer facing environment
– Organised with conscious time management, with the ability to prioritise successfully and commitment to provide information regularly on progress.
– Ability and willingness to be flexible within the SLICT environment supporting a number of customer contracts
– Working within the contract and process, identify alternative solutions to resolve current or anticipated problems.
– Whilst working in a dynamic demanding environment, have a positive attitude at all times.

Experience

– Successful track record in logistics management.
– Knowledge of rotary wing support operations, organisation and processes.
– Knowledge of Logistic and Material supply techniques.

Hours – 37 hours per week, 5 days
Holiday accrued for up to 37 hours per week worked
Overtime – In usual circumstances, there is opportunity to work overtime per week (up to 10% pre authorised)
90% onsite