At a Glance
- Tasks: Coordinate client and contractor queries, manage administration, and support contractor lifecycle.
- Company: Join a leading global technical recruitment agency with over 50 years of experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced role with excellent opportunities to build relationships and develop your career.
- Why this job: Be the central point of coordination in a dynamic rail environment and make a real impact.
- Qualifications: Strong admin skills and a proactive attitude; recruitment experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, office in Canada, USA, Australia and Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally. Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. We are ranked in the Top100 Best Companies to work for. With over 50 years of experience, and as a family-run business, our independence and depth of offer means that we think and operate differently; giving you access to the right people at the right time; we listen, understand and develop solutions for you. It's our specialist expertise people come for and it's the personal experience that they stay for.
Role Overview
The Account Co-ordinator plays a critical role in delivering a seamless end-to-end service within a rail environment, supporting a key MSP client. This is an admin-heavy, highly organised, client-facing role, responsible for managing day-to-day requirements, contractor administration, and ongoing client liaison. Based onsite at our Ashford offices five days a week, you'll act as the central point of coordination between the client, contractors, and internal teams. A major emphasis of the role is building strong client relationships, influencing forward planning of labour requirements, ensuring processes are followed efficiently, and resolving issues quickly in a heavily health & safety-focused environment. This role suits someone confident, proactive, and switched on - able to manage high volumes of work, use their initiative, and take ownership in a fast-paced operational setting.
Key Responsibilities Include
- Act as the primary point of contact for day-to-day client and contractor queries
- Manage incoming labour requirements, ensuring requests are logged, processed, and actioned accurately
- Use client systems (PeopleSoft) and internal software to manage administration and workflow
- Support the full contractor lifecycle, including onboarding, compliance, inductions, assignment details, and health & safety requirements
- Manage contractor timesheets, pay queries, working hours, and contract extensions
- Build strong working relationships with the client and influence forward planning of requirements
- Ensure agreed processes are followed efficiently and consistently
- Resolve issues as they arise, escalating where necessary
- Maintain accurate records and documentation to ensure compliance and audit readiness
- Work closely with internal delivery teams to maintain service levels
Skills & Experience Required
- Strong administrative experience (essential) - this is a hands-on, admin-heavy role
- Experience in recruitment, workforce management, MSP, rail, or blue-collar environments is desirable
- Rail industry knowledge or experience is advantageous but not essential
- Confident communicator, comfortable liaising with clients and challenging constructively when needed
- Highly organised with strong attention to detail
- Self-motivated, proactive, and able to use initiative
- Comfortable working at pace in a high-volume, operational environment
- Strong awareness of compliance and health & safety expectations
This is a great opportunity for someone proactive and detail-focused who thrives in a busy operational role. Apply today to join a growing team supporting a key client within the rail sector.
Account Coordinator (Recruitment) in Ashford employer: Morson Talent
Our client is an exceptional employer, offering a dynamic work environment in West Yorkshire where Supplier Quality Engineers can thrive. With a strong commitment to employee development and a collaborative culture, the company provides extensive training opportunities and encourages continuous improvement, allowing you to make a meaningful impact on supplier performance and product quality in a highly regulated engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator (Recruitment) in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the recruitment and rail sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you understand their values and how you can contribute to their success. Tailor your responses to highlight your admin skills and client-facing experience.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and contractors, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Account Coordinator (Recruitment) in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Coordinator role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your organisational skills and client-facing abilities.
Showcase Your Communication Skills:As a key point of contact, strong communication is essential. In your application, highlight instances where you've successfully liaised with clients or resolved issues. We love seeing proactive problem solvers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Morson Talent
✨Know the Company Inside Out
Before your interview, take some time to research the Morson Group. Understand their history, values, and what makes them a leader in technical recruitment. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Admin Skills
Since this role is admin-heavy, be prepared to discuss your previous administrative experience. Bring examples of how you've managed high volumes of work, maintained organisation, and ensured compliance in past roles. Highlighting your attention to detail will be key!
✨Demonstrate Client Relationship Building
The Account Coordinator role is all about building strong client relationships. Think of specific instances where you've successfully managed client queries or resolved issues. Be ready to explain how you can influence forward planning and ensure smooth communication between clients and contractors.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare for scenarios related to contractor administration or health & safety compliance. Practising your responses will help you feel more confident and articulate during the interview.
