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- Tasks: Deliver exceptional customer experiences via calls, emails, and web chat.
- Company: Join a leading provider in the energy sector at their Warrington HQ.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days holiday.
- Why this job: Enhance your career in a supportive, dynamic environment with growth opportunities.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: 6-month contract with flexible working hours and occasional Saturday mornings.
The predicted salary is between 19500 - 29500 £ per year.
Job Opportunity: Customer Service Advisor Join our client’s Domestic Sales & Service Team in Warrington Location: Allday House, Warrington Road, Birchwood, Warrington, Cheshire, WA3 6GR Salary: £24,500 (prorated) + bonus OTE £400 per month Contract: 6-month opportunity Hours: Monday to Friday (8am-5pm, either 8am-4pm or 9am-5pm), plus 2 Saturday mornings in 4 weeks (with a half day off in lieu) Our client, a leading provider in the energy sector, is looking for a passionate and customer-focused Customer Service Advisor to join their Domestic Sales & Service team at their Warrington HQ. This is a fantastic opportunity to enhance your career in a supportive and dynamic environment. What will you be doing? Delivering exceptional customer experiences through various channels (calls, emails, web chat). Maximising sales opportunities and negotiating competitive prices. Cross-selling relevant products and services to meet customer needs. Maintaining and nurturing relationships with the domestic customer base. Managing customer inquiries and ensuring a high level of customer satisfaction. What will you receive? Competitive salary of £24,500 (prorated). Bonus scheme with an OTE of £400 per month. 25 days holiday (plus b…
Inbound Customer Service Advisor employer: Morson Talent Careers
Contact Detail:
Morson Talent Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the energy sector and the specific services offered by our client. Understanding the industry will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the types of interactions you'll have as a Customer Service Advisor.
✨Tip Number 3
Highlight any previous experience in customer service or sales roles during your discussions. Be ready to share specific examples of how you've successfully managed customer relationships or maximized sales opportunities.
✨Tip Number 4
Show your enthusiasm for providing exceptional customer experiences. Employers love candidates who are passionate about helping others, so make sure to convey your commitment to customer satisfaction.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Inbound Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you delivered exceptional customer experiences or handled inquiries effectively.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, problem-solving, and sales abilities. Use concrete examples to demonstrate how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Explain why you are a great fit for the team and how you can contribute to delivering exceptional customer experiences.
How to prepare for a job interview at Morson Talent Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Communication Skills
Since the role involves various communication channels, practice articulating your thoughts clearly. Be prepared to discuss how you would handle different types of customer inquiries, whether over the phone, via email, or through web chat.
✨Highlight Your Sales Experience
This position requires maximizing sales opportunities, so be ready to talk about any previous sales experience. Discuss techniques you've used to cross-sell or upsell products and how you achieved success in those situations.
✨Research the Company and Industry
Familiarize yourself with the energy sector and the company's position within it. Understanding their services and customer base will help you tailor your responses and show that you're genuinely interested in the role.
