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- Tasks: Join us as a Customer Service Advisor, helping customers with their queries and issues.
- Company: Severn Trent is a leading utilities company dedicated to outstanding customer support.
- Benefits: Enjoy a competitive pay rate of £13.20 per hour and a Monday to Friday schedule.
- Why this job: Be part of a dynamic team, enhancing customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a 6-month contract role based in Coventry.
Customer Service Advisor Location: Coventry Contract: 6 months Pay Rate: £13.20 per hour Hours: Monday to Friday, 8:00am – 4:00pm Morson Talent are proud to be recruiting on behalf of Severn Trent for a Customer Service Advisor role based in Coventry. This is an excellent opportunity to join a leading utilities company and provide outstanding support to their existing customers. Key Responsibilities: Handling inbound calls from existing customers, addressing queries, and resolving issues efficiently. Providing exceptional customer service by understanding customer needs and delivering tailored solutions. Managing customer accounts and updating systems with accurate information. Collaborating with internal teams to ensure a seamless customer experience. What We\’re Looking For: Previous customer service experience, ideally in a call centre or similar environment. Excellent communication and problem-solving skills. A proactive and empathetic approach to customer interactions. Strong attention to detail and the ability to work efficiently in a fast-paced setting.
Customer Advisor employer: Morson Talent Careers
Contact Detail:
Morson Talent Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with the utilities industry and Severn Trent's services. Understanding their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in a call center environment. Being able to articulate how you would handle specific situations can showcase your problem-solving skills and proactive approach.
✨Tip Number 3
Highlight your previous customer service experience by preparing specific examples of how you've successfully resolved customer issues. This will illustrate your ability to provide exceptional service and meet customer needs.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in your interactions. Whether it's during a phone interview or in-person, effective communication is key to showing you can thrive in a fast-paced environment.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in a call centre or similar environment. Use specific examples that demonstrate your communication and problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive and empathetic approach to customer interactions. Mention how you can contribute to providing exceptional customer service at Severn Trent.
Highlight Relevant Skills: In your application, emphasize your attention to detail and ability to work efficiently in a fast-paced setting. These are key qualities that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Morson Talent Careers
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a call center environment. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to handle calls effectively.
✨Emphasize Problem-Solving Abilities
Prepare to discuss how you've approached and solved problems in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your proactive approach.
✨Research Severn Trent
Familiarize yourself with Severn Trent's services and values. Understanding the company will help you tailor your answers and show your genuine interest in contributing to their mission of providing outstanding customer support.
