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- Tasks: Assess pollution reports and coordinate swift environmental responses.
- Company: Join Severn Trent, a leader in water management for millions.
- Benefits: Competitive pay at £21.44 per hour with potential contract extension.
- Why this job: Make a real difference by protecting the environment every day.
- Qualifications: Background in customer service or environmental response preferred.
- Other info: Dynamic role with opportunities to grow in a vital industry.
Location: Coventry (Head Office)
Contract Type: 2-Month Contract (Possible Extension to 6 Months)
Pay Rate: £21.44 per hour
Recruitment Partner: Morson Talent
About the Role
Morson Talent are proud to be recruiting on behalf of Severn Trent, who keep water flowing for 4.8 million households and businesses across the heart of the UK — 24 hours a day, 365 days a year. We are now looking for a Customer Pollution Controller to join Severn Trent's Network Control team within the Waste Operational Control Centre in Coventry. This is an excellent opportunity for someone with a background in customer service, environmental response, or analytical operations who enjoys making quick, informed decisions that protect the environment.
In this role, you will assess reports of potential pollution events, determine their priority, and ensure the correct field response is deployed swiftly and effectively.
Key Responsibilities
- Assess customer reports and telemetry information to identify potential pollution events.
- Prioritise and raise appropriate response jobs (Priority 1 Rapid Response or lower priority) based on risk.
- Contact customers via phone or video to gather information.
Customer Pollution Controller in Coventry employer: Morson Talent Careers
Contact Detail:
Morson Talent Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Pollution Controller in Coventry
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those connected to Severn Trent. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills and environmental knowledge. Think of examples from your past experiences where you made quick decisions or handled challenging situations.
✨Tip Number 3
Show your passion for protecting the environment during your conversations. Employers love candidates who genuinely care about their mission, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Severn Trent.
We think you need these skills to ace Customer Pollution Controller in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, environmental response, or analytical operations. We want to see how your skills align with the role of a Customer Pollution Controller!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about protecting the environment and how you can make quick, informed decisions. Let us know what makes you the perfect fit for our team.
Showcase Your Decision-Making Skills: In your application, give examples of times when you've had to make quick decisions under pressure. We love candidates who can think on their feet, especially in situations that impact the environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Morson Talent Careers
✨Know Your Stuff
Make sure you understand the role of a Customer Pollution Controller inside out. Familiarise yourself with Severn Trent's operations, especially how they handle pollution events. Brush up on relevant environmental regulations and customer service principles to show you're ready to tackle the challenges head-on.
✨Showcase Your Decision-Making Skills
In this role, quick and informed decision-making is key. Prepare examples from your past experiences where you've had to make swift decisions under pressure. Highlight how those decisions positively impacted the situation, especially in customer service or environmental contexts.
✨Practice Your Communication
As you'll be contacting customers to gather information, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your ability to explain complex issues simply.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team at Severn Trent. This shows your genuine interest and helps you assess if the company culture aligns with your values, especially regarding environmental responsibility and customer care.
