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- Tasks: Manage client training enquiries and build strong relationships for seamless service.
- Company: Morson Nexus, a growing company focused on client services and relationship building.
- Benefits: Competitive salary, quarterly bonuses, hybrid working, and opportunities for growth.
- Other info: Fast-paced environment with genuine opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Experience in client services or account management with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Morson Nexus is growing, and we’re looking for a Training Account Manager to join our Client Services team. This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. You’ll be someone who takes pride in going the extra mile for clients, ensuring they receive a responsive, knowledgeable and seamless service from first enquiry through to confirmed booking. Around 80% of your activity will be inbound enquiries, supported by warm relationships and existing clients. However, there is also a proactive and commercial element to the role - you’ll be confident identifying opportunities to fill courses, engage clients, and ensure maximum utilisation across your portfolio. We’re looking for someone who is proactive, driven, and commercially aware, but equally passionate about delivering an outstanding client experience and building long-term relationships.
What you’ll be doing:
- Managing inbound training enquiries and converting them into confirmed bookings
- Building strong, trusted relationships with clients through regular engagement and support
- Going the extra mile to understand client needs, priorities, and training requirements
- Proactively identifying opportunities to fill remaining course spaces
- Advising clients on suitable training pathways, expiries and competencies
- Working closely with internal teams to coordinate trainers, venues and logistics
- Using CRM/LMS systems to manage data, pipeline and performance
What we’re looking for:
- Experience in client services, account management, training coordination or similar
- Strong relationship-building skills with a customer-first mindset
- Proactive, driven and confident engaging clients via phone and email
- Commercial awareness with an understanding of utilisation, pricing or margins
- Comfortable managing multiple priorities in a fast-paced environment
- Sector experience (Rail, Construction, Utilities, H&S) is beneficial but not essential
What’s in it for you:
- Competitive salary and quarterly bonus
- Based in either Wigan or Salford (teams across both locations)
- Hybrid working flexibility (once initial training completed)
- Client visits (expenses paid – driving licence beneficial)
- Genuine opportunity to grow as part of a business with strong expansion plans
If you enjoy building relationships, solving problems for clients, and combining service with a commercial edge, this could be a great next step.
Training Account Manager (Client Services) in Warrington employer: Morson Nexus
Contact Detail:
Morson Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Account Manager (Client Services) in Warrington
✨Tip Number 1
Get to know the company inside out! Research Morson Nexus and understand their values, services, and client base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with someone from the company, be ready to explain how your skills align with the role. Highlight your experience in client services and your knack for building relationships.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Training Account Manager role. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Training Account Manager (Client Services) in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Account Manager role. Highlight your experience in client services and relationship-building, as these are key to what we’re looking for at Morson Nexus.
Showcase Your Proactivity: We love candidates who take initiative! In your application, share examples of how you've proactively identified opportunities or solved problems for clients in the past. This will show us you’re a great fit for our team.
Be Personable: Since this role is all about building strong relationships, let your personality shine through in your written application. Use a friendly tone and don’t be afraid to express your passion for delivering outstanding client experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Morson Nexus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Training Account Manager role. Familiarise yourself with the key responsibilities like managing inbound enquiries and building client relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong, trusted relationships, be prepared to share examples from your past experiences. Think of specific instances where you went the extra mile for a client or successfully managed a challenging situation. This will highlight your customer-first mindset.
✨Be Proactive and Commercially Aware
The job requires a proactive approach, so come ready to discuss how you've identified opportunities in previous roles. Whether it’s filling course spaces or engaging clients, showing that you can think commercially will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about their client engagement strategies or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.