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- Tasks: Help clients navigate the enrolment process and provide top-notch customer support.
- Company: Join a growing organisation focused on client success and career development.
- Benefits: Competitive salary, bonuses, 26 days holiday, flexible working, and mental health support.
- Other info: Great opportunities for personal growth and a supportive work environment.
- Why this job: Make a real difference in learners' lives while advancing your career.
- Qualifications: Experience in customer service or education, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and customer-focused NVQ Enrolment & Client Success Advisor to join our Client Services team. The focus is on converting existing demand, protecting enquiry opportunities, providing clear learner guidance, and ensuring high-quality onboarding and client experience throughout the enrolment journey.
- Manage inbound NVQ enquiries via phone, email, website forms, referrals and existing client relationships.
- Respond to new enquiries within agreed service levels, targeting first response within one working hour.
- Contact learners and clients by phone and email to guide them through the enrolment process.
- Maintain accurate CRM, LMS and learner records.
- Manage learner and employer expectations to support successful starts.
- Deliver a professional and supportive customer experience throughout the learner journey.
- Work closely with assessors, IQA, delivery and administration teams.
- Maintain high-quality handovers into assessment and delivery.
- Support repeat business from existing clients and employers.
- Help improve conversion, retention and learner satisfaction.
- Identify opportunities for wider account growth and refer to BD/Sales where appropriate.
- Support reactivation and outbound campaigns alongside BD/Sales.
- Maintain accurate reporting data across enquiry handling and enrolment activity.
- Support monthly reporting and pipeline management.
- Identify recurring service or process issues using CRM and LMS data.
- Share improvement ideas with the Client Services Manager.
- Support continuous improvement across onboarding and enrolment processes.
Experience in training, education, learner engagement, course enrolment, customer success, client services, construction training, health and safety training or a similar client-facing environment.
- Ability to convert enquiries in a service-led and professional way.
- Understanding of learner onboarding, evidence requirements or training administration.
- Ability to work with assessors, delivery teams, Client Services and BD/Sales.
- Commercially aware, with the ability to balance conversion, quality and service.
- Experience in NVQs, apprenticeships, construction, health and safety, rail or regulated training.
- Experience using CRM/AP, LMS or learner management systems.
- Experience supporting commercial targets in a service-led environment.
- Understanding of CITB funding or employer-funded training.
- Experience recording lost opportunity reasons or supporting conversion reporting.
Opportunities for career progression and personal development.
- Competitive salary and commission/bonus schemes.
- Long-term career progression within a growing organisation.
- 26 days holiday (plus bank holidays).
- Flexible / hybrid model working.
- Onsite parking.
- Mental health support via free confidential advice and counselling services.
- A colleague health and well-being programme.
Customer Service Representative - Career Growth. Hybrid. in Manchester employer: Morson Nexus
Contact Detail:
Morson Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Career Growth. Hybrid. in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Customer Service Representative. Highlight your customer-focused approach and any relevant experience in learner engagement or client services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Service Representative - Career Growth. Hybrid. in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and learner engagement. We want to see how your skills align with our focus on providing a top-notch client experience!
Showcase Relevant Experience: When detailing your work history, emphasise any roles that involved NVQs, apprenticeships, or client-facing environments. We love seeing how you've successfully managed enquiries and supported clients in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff. Remember, we’re looking for organised individuals!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Client Services team.
How to prepare for a job interview at Morson Nexus
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with NVQs, apprenticeships, and the specific client services mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight how you maintained a high-quality customer experience, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Data Management
Since the role involves maintaining accurate CRM and LMS records, be prepared to discuss your experience with these systems. Talk about how you've used data to improve processes or support decision-making in previous roles. This shows you're not just a people person but also tech-savvy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, opportunities for career progression, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.