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- Tasks: Help clients navigate their enrolment journey and provide top-notch customer support.
- Company: Join a growing organisation focused on client success and learner engagement.
- Benefits: Competitive salary, bonuses, 26 days holiday, flexible working, and mental health support.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real difference in learners' lives while building a rewarding career.
- Qualifications: Experience in customer service or education, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised and customer-focused NVQ Enrolment & Client Success Advisor to join our Client Services team. The focus is on converting existing demand, protecting enquiry opportunities, providing clear learner guidance, and ensuring high-quality onboarding and client experience throughout the enrolment journey.
- Manage inbound NVQ enquiries via phone, email, website forms, referrals and existing client relationships.
- Respond to new enquiries within agreed service levels, targeting first response within one working hour.
- Contact learners and clients by phone and email to guide them through the enrolment process.
- Maintain accurate CRM, LMS and learner records.
- Manage learner and employer expectations to support successful starts.
- Deliver a professional and supportive customer experience throughout the learner journey.
- Work closely with assessors, IQA, delivery and administration teams.
- Maintain high-quality handovers into assessment and delivery.
- Support repeat business from existing clients and employers.
- Help improve conversion, retention and learner satisfaction.
- Identify opportunities for wider account growth and refer to BD/Sales where appropriate.
- Support reactivation and outbound campaigns alongside BD/Sales.
- Maintain accurate reporting data across enquiry handling and enrolment activity.
- Support monthly reporting and pipeline management.
- Identify recurring service or process issues using CRM and LMS data.
- Share improvement ideas with the Client Services Manager.
- Support continuous improvement across onboarding and enrolment processes.
Experience in training, education, learner engagement, course enrolment, customer success, client services, construction training, health and safety training or a similar client-facing environment.
- Ability to convert enquiries in a service-led and professional way.
- Understanding of learner onboarding, evidence requirements or training administration.
- Ability to work with assessors, delivery teams, Client Services and BD/Sales.
- Commercially aware, with the ability to balance conversion, quality and service.
- Experience in NVQs, apprenticeships, construction, health and safety, rail or regulated training.
- Experience using CRM/AP, LMS or learner management systems.
- Experience supporting commercial targets in a service-led environment.
- Understanding of CITB funding or employer-funded training.
- Experience recording lost opportunity reasons or supporting conversion reporting.
Opportunities for career progression and personal development.
- Competitive salary and commission/bonus schemes.
- Long-term career progression within a growing organisation.
- 26 days holiday (plus bank holidays).
- Flexible / hybrid model working.
- Onsite parking.
- Mental health support via free confidential advice and counselling services.
- A colleague health and well-being programme.
Customer Service Advisor (With long term career progression). in Manchester employer: Morson Nexus
Contact Detail:
Morson Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (With long term career progression). in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experiences align with the role of a Customer Service Advisor. Highlight your ability to manage enquiries and provide top-notch support throughout the enrolment journey.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Service Advisor (With long term career progression). in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and learner engagement. We want to see how your skills align with our focus on providing a top-notch client experience!
Showcase Your Organisational Skills: Since we're all about being organised, give examples of how you've managed multiple enquiries or projects in the past. This will help us see how you can handle the fast-paced environment of our Client Services team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without any fluff!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Morson Nexus
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with NVQs, apprenticeships, and the specific client services mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you managed enquiries or supported clients effectively. Highlight how you maintained high-quality interactions and resolved issues, as this is crucial for the role.
✨Be Ready to Discuss Data Management
Since the role involves maintaining accurate CRM and LMS records, be prepared to discuss your experience with these systems. Share specific instances where you've used data to improve processes or support client success, demonstrating your analytical skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for career progression, or how they measure learner satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.