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- Tasks: Manage client training enquiries and build strong relationships for seamless service.
- Company: Join Morson Nexus, a growing company focused on client success.
- Benefits: Competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Opportunity for growth in a fast-paced, dynamic environment.
- Why this job: Make a real impact by enhancing client experiences and driving commercial success.
- Qualifications: Experience in client services or account management with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Morson Nexus is growing, and we’re looking for a Training Account Manager to join our Client Services team. This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. You’ll be someone who takes pride in going the extra mile for clients, ensuring they receive a responsive, knowledgeable and seamless service from first enquiry through to confirmed booking.
Around 80% of your activity will be inbound enquiries, supported by warm relationships and existing clients. However, there is also a proactive and commercial element to the role - you’ll be confident identifying opportunities to fill courses, engage clients, and ensure maximum utilisation across your portfolio. We’re looking for someone who is proactive, driven, and commercially aware, but equally passionate about delivering an outstanding client experience and building long-term relationships.
What you’ll be doing:
- Managing inbound training enquiries and converting them into confirmed bookings
- Building strong, trusted relationships with clients through regular engagement and support
- Going the extra mile to understand client needs, priorities, and training requirements
- Proactively identifying opportunities to fill remaining course spaces
- Advising clients on suitable training pathways, expiries and competencies
- Working closely with internal teams to coordinate trainers, venues and logistics
- Using CRM/LMS systems to manage data, pipeline and performance
What we’re looking for:
- Experience in client services, account management, training coordination or similar
- Strong relationship-building skills with a customer-first mindset
- Proactive, driven and confident engaging clients via phone and email
- Commercial awareness with an understanding of utilisation, pricing or margins
- Comfortable managing multiple priorities in a fast-paced environment
- Sector experience (Rail, Construction, Utilities, H&S) is beneficial but not essential
What’s in it for you:
- Competitive salary and quarterly bonus
- Based in either Wigan or Salford (teams across both locations)
- Hybrid working flexibility (once initial training completed)
- Client visits (expenses paid – driving licence beneficial)
- Genuine opportunity to grow as part of a business with strong expansion plans
If you enjoy building relationships, solving problems for clients, and combining service with a commercial edge, this could be a great next step.
Training Account Manager (Client Services) in Cambridge employer: Morson Nexus
Contact Detail:
Morson Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Account Manager (Client Services) in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Morson Nexus and understand their values, services, and client base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the company culture and the role. Building connections can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions related to client services and account management. Think about examples from your past experiences where you've gone the extra mile for clients – this is what they want to hear!
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Training Account Manager (Client Services) in Cambridge
Some tips for your application 🫡
Show Your Client-Centric Mindset: Make sure to highlight your experience in client services and how you've gone the extra mile for clients in the past. We want to see that you understand the importance of building strong relationships and providing a seamless service.
Be Proactive in Your Approach: In your application, demonstrate your proactive nature. Share examples of how you've identified opportunities or solved problems for clients before they even asked. This will show us that you're driven and ready to engage with clients confidently.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Morson Nexus
✨Know the Company Inside Out
Before your interview, take some time to research Morson Nexus. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong client relationships, prepare examples from your past experiences where you've successfully engaged clients. Highlight how you went the extra mile to meet their needs and how that led to positive outcomes.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing how you've identified opportunities in previous roles. Whether it was filling course spaces or enhancing client engagement, share specific instances where your initiative made a difference.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, client engagement strategies, or growth opportunities within the company. This shows you're not just interested in the role, but also in how you can contribute to the team's success.