At a Glance
- Tasks: Manage NVQ enquiries and ensure a smooth enrolment experience for learners and clients.
- Company: Join Morson Nexus, a rapidly growing company with a collaborative culture.
- Benefits: Competitive salary, flexible working, career progression, and mental health support.
- Other info: Be part of a dynamic team with opportunities for personal development and exciting incentive trips.
- Why this job: Make a real impact on learner success and client satisfaction in a supportive environment.
- Qualifications: Experience in customer service or education, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a highly organised and customer-focused NVQ Enrolment & Client Success Advisor to join our Client Services team. This is a commercially important role focused on managing NVQ enquiries from first contact through to booked, registered and delivery-ready status. The successful candidate will play a key role in ensuring learners and clients receive a professional, responsive and supportive enrolment experience while maintaining accurate records and smooth handovers into delivery. This is not a traditional sales role. The focus is on converting existing demand, protecting enquiry opportunities, providing clear learner guidance, and ensuring high-quality onboarding and client experience throughout the enrolment journey.
Key Responsibilities:
- Enquiry Management & Conversion
- Manage inbound NVQ enquiries via phone, email, website forms, referrals and existing client relationships.
- Respond to new enquiries within agreed service levels, targeting first response within one working hour.
- Contact learners and clients by phone and email to guide them through the enrolment process.
- Qualify learner suitability, NVQ pathway, funding route and evidence requirements.
- Convert suitable enquiries into confirmed bookings and registrations.
- Track enquiries throughout the full enrolment journey.
- Maintain accurate CRM, LMS and learner records.
- Record and monitor non-conversion and lost opportunity reasons.
- Learner & Client Support
- Provide clear advice on NVQ qualifications, assessment routes, evidence requirements and onboarding steps.
- Manage learner and employer expectations to support successful starts.
- Ensure learners are suitable before progressing to registration.
- Escalate complex or unsuitable cases appropriately.
- Deliver a professional and supportive customer experience throughout the learner journey.
- Enrolment & Handover Coordination
- Ensure all learner, employer and payment documentation is complete and compliant.
- Work closely with assessors, IQA, delivery and administration teams.
- Maintain high-quality handovers into assessment and delivery.
- Reduce avoidable onboarding errors and incomplete registrations.
- Use agreed onboarding documentation, checklists and internal processes.
- Client Success & Retention
- Support repeat business from existing clients and employers.
- Build strong working relationships with learners and stakeholders.
- Help improve conversion, retention and learner satisfaction.
- Provide feedback on customer trends, objections and competitor activity.
- Identify opportunities for wider account growth and refer to BD/Sales where appropriate.
- Follow-Up & Reactivation
- Follow up aged enquiries, incomplete registrations and lapsed learners.
- Support reactivation and outbound campaigns alongside BD/Sales.
- Maintain accurate records of follow-up activity and outcomes.
- Ensure activity aligns with the wider client journey and avoids duplication.
- Reporting & Continuous Improvement
- Maintain accurate reporting data across enquiry handling and enrolment activity.
- Support monthly reporting and pipeline management.
- Identify recurring service or process issues using CRM and LMS data.
- Share improvement ideas with the Client Services Manager.
- Support continuous improvement across onboarding and enrolment processes.
What We’re Looking For:
Essential Skills & Experience
- Experience in training, education, learner engagement, course enrolment, customer success, client services, construction training, health and safety training or a similar client-facing environment.
- Strong client and learner communication skills.
- Ability to convert enquiries in a service-led and professional way.
- Highly organised with strong follow-up discipline.
- Confident managing multiple enquiries at different stages.
- Understanding of learner onboarding, evidence requirements or training administration.
- Accurate record keeping and strong attention to detail.
- Ability to work with assessors, delivery teams, Client Services and BD/Sales.
- Commercially aware, with the ability to balance conversion, quality and service.
- Able to escalate sensitive or complex learner/client queries appropriately.
Desirable
- Experience in NVQs, apprenticeships, construction, health and safety, rail or regulated training.
- Knowledge of learner registration or assessment processes.
- Experience using CRM/AP, LMS or learner management systems.
- Experience supporting commercial targets in a service-led environment.
- Understanding of CITB funding or employer-funded training.
- Experience recording lost opportunity reasons or supporting conversion reporting.
What we can offer you:
- A supportive and collaborative working environment.
- Opportunities for career progression and personal development.
- The chance to make a meaningful impact on learner success and client experience.
- Competitive salary and commission/bonus schemes.
- Long-term career progression within a growing organisation.
- 26 days holiday (plus bank holidays).
- Flexible / hybrid model working.
- Onsite parking.
- Meritocracy incentive trips.
- Mental health support via free confidential advice and counselling services.
- A colleague health and well-being programme.
- Access to free wellbeing apps.
NVQ Enrolment & Client Success Advisor in Bolton employer: Morson Nexus
At Morson Nexus, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. As an NVQ Enrolment & Client Success Advisor, you will have the opportunity to make a meaningful impact on learner success while enjoying competitive salaries, flexible working arrangements, and numerous career progression opportunities within our rapidly growing organisation. Join us and be part of a team that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land NVQ Enrolment & Client Success Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research Morson Nexus and understand their values, mission, and the specifics of the NVQ enrolment process. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing enquiries and providing support, make sure you can clearly explain the enrolment process and NVQ qualifications. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Follow up like a pro! After your initial contact, don’t hesitate to reach out again. Whether it’s checking in on an enquiry or offering additional support, showing persistence can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is super important for this role.
We think you need these skills to ace NVQ Enrolment & Client Success Advisor in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the NVQ Enrolment & Client Success Advisor role. Highlight your experience in customer service and learner engagement, as these are key to what we’re looking for!
Showcase Your Organisational Skills:Since this role is all about being organised, give examples of how you've managed multiple enquiries or projects in the past. We want to see that you can juggle tasks like a pro!
Be Personable and Professional:Remember, this isn’t a traditional sales role. Focus on demonstrating your ability to provide a supportive and professional experience for learners and clients. Share any relevant experiences where you’ve done just that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morson Nexus
✨Know Your NVQs
Make sure you brush up on your knowledge of NVQs and the enrolment process. Understand the different pathways, funding routes, and evidence requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you managed enquiries and supported clients through processes. This will demonstrate your ability to create a professional and supportive enrolment experience.
✨Be Organised and Detail-Oriented
Since this role requires strong organisational skills, come prepared with a system or method you use to keep track of multiple enquiries. Discuss how you ensure accurate record-keeping and follow-up, as this is crucial for success in the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Client Services team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
