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- Tasks: Manage client training enquiries and build strong relationships for seamless service.
- Company: Join Morson Nexus, a growing company focused on client success.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Great career growth opportunities in a fast-paced, dynamic environment.
- Why this job: Make a real impact by enhancing client experiences and driving commercial success.
- Qualifications: Experience in client services or account management with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Morson Nexus is growing, and we’re looking for a Training Account Manager to join our Client Services team. This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. You’ll be someone who takes pride in going the extra mile for clients, ensuring they receive a responsive, knowledgeable and seamless service from first enquiry through to confirmed booking.
Around 80% of your activity will be inbound enquiries, supported by warm relationships and existing clients. However, there is also a proactive and commercial element to the role - you’ll be confident identifying opportunities to fill courses, engage clients, and ensure maximum utilisation across your portfolio. We’re looking for someone who is proactive, driven, and commercially aware, but equally passionate about delivering an outstanding client experience and building long-term relationships.
What you’ll be doing:
- Managing inbound training enquiries and converting them into confirmed bookings
- Building strong, trusted relationships with clients through regular engagement and support
- Going the extra mile to understand client needs, priorities, and training requirements
- Proactively identifying opportunities to fill remaining course spaces
- Advising clients on suitable training pathways, expiries and competencies
- Working closely with internal teams to coordinate trainers, venues and logistics
- Using CRM/LMS systems to manage data, pipeline and performance
What we’re looking for:
- Experience in client services, account management, training coordination or similar
- Strong relationship-building skills with a customer-first mindset
- Proactive, driven and confident engaging clients via phone and email
- Commercial awareness with an understanding of utilisation, pricing or margins
- Comfortable managing multiple priorities in a fast-paced environment
- Sector experience (Rail, Construction, Utilities, H&S) is beneficial but not essential
What’s in it for you:
- Competitive salary and quarterly bonus
- Based in either Wigan or Salford (teams across both locations)
- Hybrid working flexibility (once initial training completed)
- Client visits (expenses paid – driving licence beneficial)
- Genuine opportunity to grow as part of a business with strong expansion plans
If you enjoy building relationships, solving problems for clients, and combining service with a commercial edge, this could be a great next step.
Training Account Manager (Client Services) in Birmingham employer: Morson Nexus
Contact Detail:
Morson Nexus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Account Manager (Client Services) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Morson Nexus and understand their values, services, and client base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Training Account Manager. Focus on your relationship-building abilities and how you can go the extra mile for clients – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Morson Nexus.
We think you need these skills to ace Training Account Manager (Client Services) in Birmingham
Some tips for your application 🫡
Show Your Client-Centric Mindset: Make sure to highlight your experience in client services and how you’ve gone the extra mile for clients in the past. We want to see that you understand the importance of building strong relationships and delivering a seamless service.
Be Proactive in Your Approach: In your application, demonstrate your proactive nature by sharing examples of how you've identified opportunities or solved problems for clients. We love candidates who take initiative and are driven to achieve results!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when applicants take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Morson Nexus
✨Know Your Client Services Inside Out
Make sure you understand the ins and outs of client services, especially in a training context. Familiarise yourself with common client needs and how to address them effectively. This will help you demonstrate your proactive approach during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built strong relationships with clients in the past. Highlight specific instances where you went the extra mile to meet their needs. This will show that you have the customer-first mindset they’re looking for.
✨Be Ready to Discuss Commercial Awareness
Brush up on key concepts like utilisation, pricing, and margins. Be prepared to discuss how you can identify opportunities to fill courses and drive commercial performance. This will demonstrate your understanding of the business side of client services.
✨Practice Multi-Tasking Scenarios
Since the role involves managing multiple priorities, think of examples where you successfully juggled various tasks. Practising how you would handle inbound enquiries while maintaining client relationships will show your ability to thrive in a fast-paced environment.