Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support strategic customers with cloud and on-premise security product deployments.
- Company: Join a leading tech company focused on innovative security solutions.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for professional growth.
- Why this job: Be a key player in enhancing customer security while building valuable relationships.
- Qualifications: 2nd and 3rd Line IT Support experience; knowledge of cloud, security, and networking technologies required.
- Other info: This is an 11-month contract role with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
As the Technical Support Engineer, your role will be customer facing, working with strategic customers supporting implementation and onboarding projects.
About You:
- You will be an experienced Technical Support professional, with strong customer facing skills.
- Proven 2nd and 3rd Line IT Support experience.
- Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams to resolve technical issues.
- Experience working with Cloud, Security or Network related products.
- Knowledge of enterprise applications and Web Application Security.
- Prior experience with Linux and other UNIX operating systems would be beneficial.
- Demonstrated aptitude for mastering new software applications.
- Knowledge of a Scripting language such as Perl, Python, Shell.
- Demonstratable experience in working with Internet Security and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls as well as experience with Relational Databases (MSSQL, Oracle, MySQL or DB2).
About Your Role:
- Supporting the cloud and on-premise security product deployments for assigned accounts.
- Act as a primary, single point-of-contact for assigned accounts.
- Keep customer teams up to date via ongoing status about onboarding, configuration, and tuning efforts, cases, feature requests (RFEs) and current news from the field on the latest security trends and developments as well as product release notes.
- Perform quarterly systems health checks and service reviews.
- Become a champion by accelerating case closures or increasing visibility on pain points with their deployments.
- Work with customers, partners, customer account teams and other internal teams to reach timely resolutions.
- Create and deepen customer relationships by performing on-site customer visits.
- Analyse customer data such as case trends, traffic, alert and attack information to make solid recommendations for improving systems health and overall security posture.
- Assessing the customer's technical environment and requirements while managing expectations.
Contact Detail:
Morson International (IT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager R
✨Tip Number 1
Familiarise yourself with the specific cloud and security products mentioned in the job description. Understanding these technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. Since you'll be the primary point of contact for customers, being able to convey complex information clearly is crucial.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and resolving technical issues. Be ready to share specific examples that highlight your problem-solving skills and how you've successfully managed customer relationships in the past.
We think you need these skills to ace Technical Account Manager R
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line IT Support, as well as your customer-facing skills. Include specific examples of how you've communicated effectively with various teams to resolve technical issues.
Craft a Strong Cover Letter: In your cover letter, emphasise your experience with Cloud, Security, or Network products. Mention any relevant knowledge of enterprise applications and Web Application Security, and express your enthusiasm for the role.
Showcase Technical Skills: Clearly outline your technical skills, including familiarity with Linux, scripting languages like Perl or Python, and your understanding of Internet Security and Networking Technologies. Use bullet points for clarity.
Highlight Customer Relationship Management: Discuss your ability to build and maintain customer relationships. Provide examples of how you've supported customers through onboarding and configuration processes, and how you've contributed to improving their overall security posture.
How to prepare for a job interview at Morson International (IT)
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 2nd and 3rd line IT support, as well as your familiarity with cloud, security, and network products. Highlight specific examples where you've successfully resolved technical issues, especially in customer-facing scenarios.
✨Communicate Effectively
Since the role involves liaising with various teams, practice articulating complex technical concepts in a clear and concise manner. Demonstrating your ability to communicate effectively with Development, Quality Assurance, and Management will be crucial.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you accelerated case closures or improved customer satisfaction.
✨Understand the Customer's Perspective
Research the company’s products and services to understand their customer base. Be ready to discuss how you would assess a customer's technical environment and manage their expectations, showcasing your commitment to building strong customer relationships.
