At a Glance
- Tasks: Manage Military Aftermarket Spares orders and ensure customer satisfaction.
- Company: Join a leading aerospace company in a dynamic aftermarket department.
- Benefits: Competitive pay of £17 PH, with opportunities for growth.
- Other info: On-site role with a focus on teamwork and continuous improvement.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 17 - 17 £ per hour.
Customer Service Representative – Aftermarket; Wolverhampton; 6-month contract; £17 PH Paye , Inside IR35
We are currently recruiting for an experienced customer service representative to work in our aerospace client's busy aftermarket department based in Wolverhampton.
The role will be based on site .
The purpose of this role is to manage Military Aftermarket Spares orders from request for quotation through to invoicing, ensuring customer satisfaction, on-time delivery, and compliance with contractual requirements.
The Spares Customer Service Representative acts as the key interface between customers and internal teams, supporting efficient order execution and proactive communication throughout the order process.
Key Responsibilities and Duties of the role will include
- Reviewing and processing customer requests for quotation.
- Reviewing customer purchase orders and ensure accuracy of all related documentation, and regulatory information.
- Acknowledging receipt of RFQ's, purchase orders and maintain proactive communication with customers.
- Preparing and issuing quotations in accordance with established pricing policies.
- Follow up on quotations and secure customer approval in a timely manner.
- Manage and maintain customer order books, reviewing via email, online calls/meetings and telephone.
- Provide order lead times and updates throughout the order process, escalating critical items internally, ensuring the customer is kept up to date.
- Process approved quotations and customer orders within the SAP ERP system.
- Provide appropriate documentation to customers' via email and customer portals.
- Prepare and issue customer invoices as required.
- Liaise with Business Development, Programs, Pricing, Operations, Supply Chain, and Finance teams to support order execution.
- Maintain accurate, highly organised records and complete all necessary documentation.
- Contribute to continuous improvement and customer satisfaction initiatives.
- Support team colleagues and perform other duties as reasonably requested by management.
Skills and Experience Required
- Experience in customer service, sales administration, order management, or aftermarket support.
- A customer-centric mindset and a commitment to delivering an outstanding customer experience.
- Strong communication and relationship-building skills.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy when handling customer requests and documentation.
- Proficiency in ERP systems and Microsoft Office tools, in particular Excel (VLOOKUP's and pivot tables)
- A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment.
- Strong ownership, accountability, and follow-through.
- Previous SAP experience desired is desirable but not essential.
- Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential.
- #J-18808-Ljbffr
Customer Service Representative - Aftermarket in Wolverhampton employer: Morson Human Resources Limited
Morson Human Resources Limited is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, the company provides opportunities for professional development and hands-on experience in cutting-edge technologies, particularly in Oracle and OCI. The hybrid working model between Blackpool and Newcastle not only enhances work-life balance but also allows employees to thrive in diverse settings, making it a rewarding place to build a meaningful career.
Contact Details:
Morson Human Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Aftermarket in Wolverhampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morson Human Resources Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morson Human Resources Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative - Aftermarket in Wolverhampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morson Human Resources Limited.
How to prepare for a job interview at Morson Human Resources Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morson Human Resources Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morson Human Resources Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
