At a Glance
- Tasks: Manage client training enquiries and build strong relationships while driving bookings.
- Company: Join Morson Nexus, a growing company focused on client services.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Great opportunity for growth in a dynamic environment with expansion plans.
- Why this job: Make a real impact by delivering outstanding client experiences and solving their needs.
- Qualifications: Experience in client services or account management with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Morson Nexus is growing, and we’re looking for a Training Account Manager to join our Client Services team. This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. You’ll be someone who takes pride in going the extra mile for clients, ensuring they receive a responsive, knowledgeable and seamless service from first enquiry through to confirmed booking. Around 80% of your activity will be inbound enquiries, supported by warm relationships and existing clients. However, there is also a proactive and commercial element to the role - you’ll be confident identifying opportunities to fill courses, engage clients, and ensure maximum utilisation across your portfolio. We’re looking for someone who is proactive, driven, and commercially aware, but equally passionate about delivering an outstanding client experience and building long‑term relationships.
What you’ll be doing:
- Managing inbound training enquiries and converting them into confirmed bookings
- Building strong, trusted relationships with clients through regular engagement and support
- Going the extra mile to understand client needs, priorities, and training requirements
- Proactively identifying opportunities to fill remaining course spaces
- Advising clients on suitable training pathways, expiries and competencies
- Working closely with internal teams to coordinate trainers, venues and logistics
- Using CRM/LMS systems to manage data, pipeline and performance
What we’re looking for:
- Experience in client services, account management, training coordination or similar
- Strong relationship‑building skills with a customer‑first mindset
- Proactive, driven and confident engaging clients via phone and email
- Commercial awareness with an understanding of utilisation, pricing or margins
- Comfortable managing multiple priorities in a fast‑paced environment
- Sector experience (Rail, Construction, Utilities, H&S) is beneficial but not essential
What’s in it for you:
- Competitive salary and quarterly bonus
- Based in either Wigan or Salford (teams across both locations)
- Hybrid working flexibility (once initial training completed)
- Client visits (expenses paid – driving licence beneficial)
- Genuine opportunity to grow as part of a business with strong expansion plans
If you enjoy building relationships, solving problems for clients, and combining service with a commercial edge, this could be a great next step.
Training Account Manager (Client Services) employer: Morson Human Resources Limited
Morson Nexus is an exceptional employer that prioritises employee growth and development within a dynamic work culture. With competitive salaries, quarterly bonuses, and hybrid working flexibility, employees are empowered to build strong client relationships while enjoying a supportive environment that values diversity and inclusion. Located in Wigan or Salford, this role offers the unique opportunity to be part of a rapidly expanding business, where your contributions directly impact client satisfaction and commercial success.
Contact Details:
Morson Human Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Training Account Manager (Client Services)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morson Human Resources Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morson Human Resources Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Training Account Manager (Client Services)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morson Human Resources Limited:Your cover letter is your chance to shine! Tell us why you want to work at Morson Human Resources Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morson Human Resources Limited!
How to prepare for a job interview at Morson Human Resources Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
