At a Glance
- Tasks: Lead service design activities and create impactful service models.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Competitive hourly rate, flexible working, and opportunities for professional growth.
- Other info: Opportunity to mentor juniors and contribute to innovative projects.
- Why this job: Make a difference in service design while collaborating with diverse teams.
- Qualifications: Expertise in service design and strong communication skills required.
The predicted salary is between 64 - 64 £ per hour.
Service Designer (SC Cleared)
Bristol / Hybrid (1 day a week onsite / 4 days remote)
6 months initially
£60-£64 per hour inside IR35/Umbrella
What you will do as a Service Designer
- Lead service design activities across Discovery, Alpha, Beta and Live.
- Produce service maps, journeys, blueprints, and end to end service models.
- Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
- Provide professional advice on service design approaches, risks and opportunities.
- Coordinate service design work to time, quality and business expectations.
- Facilitate workshops, co design and decision making forums.
- Support the development of service design practice and mentor junior team members.
- What you’ll bring
- Strong expertise across the DDa T service design lifecycle.
- – Ability to influence decisions with evidence, research and clear rationale.
- Experience delivering complex service design in multi-disciplinary teams.
- Strong communication skills and confidence in simplifying complexity.
- Ability to contribute to planning, strategy and roadmap discussions.
- Experience coaching or supporting others in service design.
- Core areas (must have)
- Proven experience in end to end service design (DDa T).
- Ability to produce service artefacts at multiple levels (journeys, blueprints, ecosystems).
- Skilled in evidence based design: insight synthesis, problem framing, prioritisation.
- Ability to influence stakeholders across engineering, product and policy domains.
- Experience coordinating service design delivery across phases and teams
Desirable
- Exposure to operational service management (ITIL, SLAs, support models).
- Experience in defence, government or regulated environments.
- Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
- Experience in agile or SAFe delivery environments.
- Professional training/accreditation in service design or human centred design.
- Contribution to communities of practice or internal capability uplift.
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Service Designer (SC Cleared) employer: Morson Human Resources Limited
Morson Human Resources Limited is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, the company provides opportunities for professional development and hands-on experience in cutting-edge technologies, particularly in Oracle and OCI. The hybrid working model between Blackpool and Newcastle not only enhances work-life balance but also allows employees to thrive in diverse settings, making it a rewarding place to build a meaningful career.
Contact Details:
Morson Human Resources Limited Recruitment Team
