At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues for 500 users.
- Company: Join a dynamic team in a leading tech environment in Central London.
- Benefits: Enjoy competitive salary, benefits, and opportunities for professional growth.
- Other info: Great chance to mentor others and lead initiatives in a collaborative setting.
- Why this job: Make a real impact by enhancing user experience with cutting-edge Microsoft 365 technologies.
- Qualifications: Strong technical skills and a passion for customer service are essential.
The predicted salary is between 37800 - 46200 £ per year.
EUC Technician - £ per annum + Benefits - Full time onsite in Central London
The End User Services Technician is part of a customer-focused Service Desk and End User Services team delivering high-quality IT support services across the organisation.
The role is responsible for providing advanced first and second-line support to approximately 500 users within a Microsoft 365 environment, supporting both on-site and remote colleagues.
You will act as a senior technical escalation point within the Service Desk and End User Services team, ensuring incidents and service requests are managed effectively and in line with agreed service levels.
The Senior End User Services Technician will have strong hands-on technical capability with team leadership responsibilities and will support the Service Desk and End User Services Manager in the day-to-day running of the team, mentor End User Services Analysts, contribute to service improvement initiatives, and ensure a high standard of customer service is consistently delivered.
A significant part of the role focuses on Microsoft 365 technologies including Teams, Share Point Online, Entra ID, M365 Desktop Apps and Microsoft Copilot, alongside endpoint management, software deployment, and user support.
The role also includes responsibility for producing and maintaining both internal technical documentation and user-facing knowledge base content.
Core Duties
- Provide advanced first and second line support for desktop, laptop, mobile device and application-related incidents and requests.
- Act as a senior escalation point for End User Services Analysts, providing technical guidance, mentoring and coaching.
- Support the End User Services Manager in the daily operation of the service, including workload management and SLA adherence.
- Monitor ticket queues and team performance to ensure incidents and requests are prioritised and resolved within agreed service targets.
- Investigate and troubleshoot complex technical issues across Microsoft 365 services, endpoint devices, collaboration tools and line-of-business applications.
- Demonstrate strong investigative and problem-solving capability, taking ownership of issues through to resolution and proactively identifying root causes.
- Administer and support Microsoft 365 services including Exchange Online, Share Point Online, One Drive, Teams and Microsoft Copilot.
- Support IT Security and other third-line teams with identity and access management activities within Microsoft Entra ID including user administration, group membership, permissions, guest account access and conditional access
- Deploy, configure and support end-user applications including Microsoft Office, browsers, Adobe products and other approved corporate software.
- Support endpoint management technologies including Microsoft Intune, device compliance policies and software deployment processes.
- Build, configure, deploy and maintain end-user devices and peripherals.
- Produce and maintain technical documentation, internal procedures, knowledge base articles and end-user guidance.
- Identify recurring issues and contribute to continuous improvement initiatives to enhance user experience and service quality.
- Liaise with third-party suppliers and internal technical teams where escalation or collaboration is required.
- Maintain accurate records within the IT Service Management platform ensuring all updates, actions and resolutions are fully documented.
- Support IT asset lifecycle management processes including stock control, hardware allocation and disposal activities.
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EUC Technician in London employer: Morson Human Resources Limited
Urenco is an exceptional employer, offering a dynamic work environment at our Paddington site where innovation and collaboration thrive. We prioritise employee growth through continuous development opportunities and a supportive culture that values contributions to our information security programme. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the field of information security.
Contact Details:
Morson Human Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EUC Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morson Human Resources Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morson Human Resources Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morson Human Resources Limited!
✨Direct Apply to Morson Human Resources Limited
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We think you need these skills to ace EUC Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morson Human Resources Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morson Human Resources Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morson Human Resources Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
