At a Glance
- Tasks: Provide top-notch IT support and resolve incidents across various platforms.
- Company: Dynamic tech company offering hybrid working and a collaborative environment.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a team where your skills make a real difference in IT support.
- Qualifications: Experience in customer-facing IT support and strong Microsoft Azure knowledge.
The predicted salary is between 35000 - 40000 £ per year.
Location: Aylesbury – Hybrid working
Salary: £35,000 - £40,000 + 15% Bonus
We’re looking for a Service Support Analyst to provide high-quality 1st and 2nd line IT support across the business. You’ll be responsible for logging, triaging and resolving incidents and service requests, supporting users across Microsoft Azure, AVD, Microsoft 365, Teams, Exchange Online, OneDrive and SharePoint, as well as laptops, desktops, printers and meeting room technology. You’ll also support user access and joiner/mover/leaver processes, respond to cyber security alerts, maintain hardware and software inventories, and work closely with third-party technology providers.
We’re looking for someone with:
- Practical experience in a customer-facing IT support environment
- Strong Microsoft Azure and M365 experience
- Excellent communication, troubleshooting and problem-solving skills
- Good understanding of ITIL, information security and data protection
- Strong organisation and attention to detail
- Ability to work independently and effectively under pressure
- Microsoft 365 certification, ITIL knowledge and relevant technical qualifications are desirable.
Service Support Analyst in Aylesbury employer: Morson Human Resources Limited
Urenco is an exceptional employer, offering a dynamic work environment at our Paddington site where innovation and collaboration thrive. We prioritise employee growth through continuous development opportunities and a supportive culture that values contributions to our information security programme. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in the field of information security.
Contact Details:
Morson Human Resources Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Analyst in Aylesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morson Human Resources Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morson Human Resources Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morson Human Resources Limited!
✨Direct Apply to Morson Human Resources Limited
Let's not forget to apply directly through the Morson Human Resources Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Support Analyst in Aylesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morson Human Resources Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morson Human Resources Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morson Human Resources Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
