At a Glance
- Tasks: Assist in delivering world-class visitor service at The Canal Museum, engaging with customers and supporting events.
- Company: Join a vibrant team at one of the region's key attractions, The Canal Museum.
- Benefits: Flexible hours, hands-on experience, and the chance to work in a community-focused environment.
- Other info: Great opportunity for personal growth and to work with enthusiastic volunteers.
- Why this job: Be part of a small team making a big impact in customer satisfaction and community engagement.
- Qualifications: GCSEs in Maths and English, customer service experience, and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
Working at The Canal Museum, Stoke Bruerne, one of key regional visitor attractions which has recently seen a refurbishment of its cafe and museum. Working flexibly across a range of activity including in the shop, cafe, serving customers at the till and ensuring the site is presented to the highest standards at all times.
Helping deliver world‑class visitor service through participation in activities, the sale of goods and services, maintenance activities, running events, working with volunteers, providing an excellent environment for customers to enjoy. This role is an essential part of a small team working in the heart of a local community, promoting the Trust personally and through an excellent environment, actively contributing to the generation of revenue and customer satisfaction. Assisting teams of volunteers including large groups, supporting them with tasks.
Responsibilities- Provide world‑class service to all Canal & River Trust customers at our visitor attractions working in retail, a café or generally at the site, ensuring people have an enjoyable visit and that the site is presented to a high standard.
- Assist in a variety of tasks and at specific events, provide backup to office‑based functions if required.
- Ensure that services provided make use of the most up to date information and follow the relevant safety procedures or work to the required standard of hygiene or use.
- Deal with customers face to face or by phone to expected standards of courtesy and care.
- Be knowledgeable of the Trust and Trust activities, the local attraction and wider network.
- Be an ambassador for the Trust.
- Maintain high standards of cleanliness and safety within the site.
- Participate in regular checking and maintenance of equipment to ensure fitness for purpose, note and report defects and incidents to self and third parties following Trust procedures.
- Take payments for goods and services following required procedures.
- Receive and store cash and other means of payment, maintaining records of payments received and processing documentation accurately and to required time standards.
- Monitor stock levels within retail and catering environments, rotating stock as required.
- Present and display goods/ food offering effectively to maximise sales.
- Work with volunteers and new employees, being a role model/mentor for them to assist the person acquiring the necessary understanding of the role requirements and that volunteers enjoy their experience with the Trust.
- Display the Trust values and behaviours at all times.
- Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values.
- Deal face to face with customers for services, provision of information/instructions.
- Report to management hierarchy for appropriate reporting/feedback/receipt of information.
- Obtain instructions from the Destination Team Leader when required.
- Assist third parties as required/instructed to assist in the running of the attraction.
- Maths and English GCSE.
- Relevant occupational qualification in food hygiene or other discipline for bespoke tasks.
- Customer Service training qualification – Welcome Host or other equivalent.
- Valid driving licence appropriate to vehicle for specific roles.
- Trust minimum safety learning standards.
- Some experience in a customer‑facing role within a leisure or customer service environment, or in a direct sales environment.
- Literate in the use of computers, internet.
- Competency based training for specific tasks/roles/ use of equipment.
- Confident dealing with people.
Destinations Assistant in Towcester employer: Morson Group
The Canal Museum in Stoke Bruerne offers a vibrant and supportive work environment where employees can thrive while delivering exceptional visitor experiences. With a focus on community engagement, employee growth opportunities, and a commitment to high standards of service, this role as a Destinations Assistant allows you to be part of a dedicated team that values inclusivity and teamwork. Enjoy the benefits of working in a recently refurbished facility, contributing to local heritage, and making a meaningful impact on visitors' enjoyment.
StudySmarter Expert Advice🤫
We think this is how you could land Destinations Assistant in Towcester
✨Tip Number 1
Get to know the Canal & River Trust inside out! Familiarise yourself with their values, activities, and the local attractions. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing world-class service, think of scenarios where you might need to deal with tricky customers or busy situations. Role-playing with friends can help you feel more confident when it counts.
✨Tip Number 3
Network like a pro! Attend local events or volunteer opportunities related to the Canal & River Trust. Meeting people in the industry can lead to job openings and give you insider tips on what they’re looking for in candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to showcase your enthusiasm for the role directly to the team at the Canal Museum.
We think you need these skills to ace Destinations Assistant in Towcester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love providing top-notch service. Share any experiences where you've gone the extra mile for customers, as this role is all about making their visit memorable!
Highlight Relevant Experience:Make sure to mention any previous roles in customer service or retail, especially if you've worked in a café or similar environment. We want to see how your background aligns with what we do at The Canal Museum.
Be Yourself!:We’re looking for genuine people who can connect with our visitors. Don’t be afraid to let your personality shine through in your application. A little bit of humour or warmth can go a long way!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing skills and enthusiasm for the Destinations Assistant role!
How to prepare for a job interview at Morson Group
✨Know Your Stuff
Before the interview, make sure you research the Canal Museum and the Canal & River Trust. Understand their values, activities, and what makes them unique. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing world-class service, be ready to share specific examples from your past experiences where you excelled in customer service. Think of situations where you went above and beyond to ensure a great experience for customers.
✨Be a Team Player
This position involves working closely with volunteers and other team members. Prepare to discuss how you’ve collaborated in previous roles, supported others, or taken on mentoring responsibilities. Highlighting your teamwork skills will demonstrate that you’re a good fit for their community-focused environment.
✨Dress for Success
Even though it’s a casual environment, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and reflects your professionalism, which is key in a customer-facing role.
