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For Companies At a Glance
- Tasks: Manage client relationships and oversee candidate screening processes for top-notch service delivery.
- Company: Join Morson Group, a leading global technical recruitment agency with a vibrant culture.
- Benefits: Enjoy 26 days holiday, flexible working, gym access, and ongoing development opportunities.
- Why this job: Be a key player in delivering exceptional client service and driving continuous improvement.
- Qualifications: Experience in candidate screening and strong client-facing skills are essential.
- Other info: Dynamic environment with excellent career growth and support for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Talent Acquisition Partner @ Morson Group
About Us:
We were founded back in 1969 and have grown from very humble beginnings to a £1.3b global technical recruitment specialist organisation. With over 30 offices UK wide, Canada, USA, Australia and across Europe, we are the UK\’s leading technical recruitment agency and the 3rd largest globally.
Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. Ranking nationally as one of the Best Big Companies to work for, whilst being recognised for excelling in Learning and Development, it has never been a better time to explore career opportunities at Morson Group.
The Role:
Collaborate with the Morson Screening team and clients to manage vetting services according to guidelines. Process candidate vetting, ensuring accurate data recording for effective reporting. Support the Client Operations Manager in planning and managing client accounts, ensuring SLAs are met.
Please be advised that this is a 9-month fixed term contract.
Key Responsibilities:
- Client Management
- Take on key Account Management responsibility for selected key client organisations which involves building strong relationships with Line Managers and recruitment personnel.
- Production of Management Information Reports.
- To manage/support the achievement of key client KPI’s and SLA’s.
- To regularly review client satisfaction levels through regular client catch ups and quarterly business reviews.
- Act as the first point of contact with regards to producing reports, dealing with client candidates/ employees and operational risks & issues.
- Pro-actively managing tech to facilitate delivery, adapting to changes in client requirements as required.
- Creation and maintenance of account documentation.
- Pro-actively address client concerns or issues with a solution focussed mindset.
- Support case handlers and senior team as required.
- Manage the compliance with all data protection guidelines in line with company policies.
- Identifying resource requirements to manage fluctuations in volumes across all clients.
- Assess requirements of projects that come in, planning timescales, in line with client SLA’s.
- Creation of process flows and escalation process for new clients that are onboarding.
Personal Development:
- Identify any personal development areas and agree appropriate method of delivery with line management.
- Ensure that you are kept informed of any developments or changes relating to candidate and employee vetting to ensure we are able to advise clients regarding legislation or best practice changes.
Experience & Skills:
- Working knowledge of specialised sector
- Basic employment law
- Professional telephone manner
- Ambition to develop key client’s business and increase market share
- Ability to create and maintain a competitive and motivated environment
- Strong interpersonal skills
- Ability to build a rapport with colleagues, clients and candidates at all levels
Working with us:
- Investment into your learning & development
- A colleague health and well-being programme
- Free access to onsite gym and discounted gym membership rates
- Meritocracy incentive trips – 50 colleagues have just been to Mexico!
- Mental health support via free confidential advice and counselling services.
- Access to free wellbeing apps
- Free parking
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Screening Account Manager/Senior Screening Officer (FTC) employer: Morson Group
Contact Detail:
Morson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Screening Account Manager/Senior Screening Officer (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Screening Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want you to show how your experience in candidate vetting aligns with Morson Group's commitment to exceptional client service. Be ready to share specific examples!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Screening Account Manager/Senior Screening Officer (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Screening Account Manager role. Highlight your experience in candidate vetting and account management, and don’t forget to showcase your client service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be genuine and let your personality come through – we love to see the real you!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience you have in compliance and employment law. We’re looking for someone who understands the ins and outs of the vetting process, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Morson Group
✨Know Your Stuff
Make sure you brush up on your knowledge of candidate screening and vetting processes. Familiarise yourself with compliance and employment law relevant to the role, as well as Morson Group's specific practices. This will show that you're not just interested in the job, but that you understand the industry.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your strong client-facing skills to engage them in conversation. Ask insightful questions about their experiences at Morson Group and share your own relevant experiences to create a two-way dialogue.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled challenges in previous roles, especially in client management or service delivery. Highlight specific examples where you identified opportunities for improvement or adapted processes to meet client needs, demonstrating your solution-focused mindset.
✨Prepare for Practical Scenarios
Expect to be presented with real-life scenarios related to account management and client interactions. Practice articulating your thought process and decision-making strategies. This will help you convey your organisational skills and adaptability in a fast-paced environment, which are key for this role.
