At a Glance
- Tasks: Manage customer appointments and coordinate with engineers for a national project.
- Company: Join Morson Group, a leader in customer care solutions.
- Benefits: Earn £14.00 per hour plus holiday pay with flexible shift options.
- Other info: Office-based role with opportunities for growth and development.
- Why this job: Be part of a vital project and enhance your communication skills.
- Qualifications: Previous call centre experience and strong interpersonal skills required.
The predicted salary is between 28000 - 29000 € per year.
Morson Group is recruiting a Scheduling Coordinator based in Farnborough, United Kingdom, to support a national project replacing Virgin Media routers. This position involves managing customer appointments, liaising with engineers, and using the Remedy ticketing system.
Candidates should have prior call center experience, a confident telephone manner, and strong interpersonal skills. This is an office-based role offering £14.00 per hour plus holiday pay, with the opportunity for shift work depending on demand.
Scheduling Maestro: Customer Care Advisor (4-Month) employer: Morson Group
Morson Group is an excellent employer that values its employees by offering competitive pay and a supportive work environment in Farnborough. With a focus on professional development, team collaboration, and a culture that encourages growth, employees can thrive while contributing to impactful national projects. The office-based role provides a unique opportunity to engage with customers and engineers alike, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Maestro: Customer Care Advisor (4-Month)
✨Tip Number 1
Get to know the company! Research Morson Group and their projects, especially the Virgin Media router replacement. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role requires a confident telephone manner, try role-playing with a friend or family member. This will help you feel more at ease when speaking with customers and engineers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Morson Group.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team!
We think you need these skills to ace Scheduling Maestro: Customer Care Advisor (4-Month)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your call centre experience in your application. We want to see how your past roles have prepared you for managing customer appointments and liaising with engineers.
Be Confident and Personable:Since this role requires a confident telephone manner, let your personality shine through in your written application. We love seeing candidates who can communicate effectively and connect with customers.
Tailor Your Application:Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Scheduling Maestro role. We appreciate when candidates take the time to do this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morson Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with managing customer appointments and liaising with engineers, as well as the Remedy ticketing system. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Call Centre Skills
Since prior call centre experience is essential, be prepared to discuss specific examples from your past roles. Highlight situations where you successfully managed customer queries or resolved issues over the phone. This will demonstrate your confident telephone manner and strong interpersonal skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common challenges in scheduling, such as dealing with last-minute cancellations or coordinating with engineers. Practising these scenarios can help you articulate your thought process clearly.
✨Dress the Part and Be Punctual
Even though it's an office-based role, dressing smartly can make a great first impression. Also, ensure you arrive on time for your interview. Being punctual shows respect for the interviewer's time and reflects your reliability—an important trait for a Scheduling Coordinator.
