Job Title: IT/Systems Service Support Administrator
Location: Morson HQ, Adamson House, Salford, M50 1RD
Reports to: IT Manager
About the Role
We are looking for a proactive and organised IT/Systems Service Support Administrator to join our IT team. This is an excellent opportunity for someone with strong administrative skills and an interest in technology to support the day-to-day operations of our IT Service Desk.
You'll play a key role in ensuring IT support requests are managed efficiently, maintaining accurate system records, coordinating equipment and user accounts, and providing excellent customer service across the business.
This role would suit someone with previous administration experience within an IT environment or an individual looking to develop a career in IT support.
Morson Group:
We were founded in 1969 and have grown from very humble beginnings to a £1.4b global technical recruitment specialist organisation. With over 30 offices UK wide, along with offices in Canada, USA, Australia and across Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally.
Key Responsibilities
- Provide administrative support to the IT Service Desk and wider IT team.
- Log, monitor and update IT support tickets within the Service Management system.
- Ensure support requests are assigned, prioritised and progressed in line with agreed service levels.
- Coordinate the onboarding and offboarding process, including user account creation, permissions and equipment allocation.
- Maintain accurate records of IT assets, software licences and system documentation.
- Arrange hardware orders, repairs, replacements and warranty returns.
- Assist with setting up laptops, desktops, mobile devices and peripherals for new starters.
- Liaise with third-party suppliers regarding support requests, maintenance and purchasing.
- Produce reports on service desk performance, ticket volumes and asset management.
- Support system upgrades, software deployments and IT projects through administrative coordination.
- Maintain knowledge base articles, user guides and internal documentation.
- Ensure compliance with IT policies, security procedures and data protection requirements.
- Provide excellent customer service, acting as a first point of contact for IT-related queries where appropriate.
Skills & Experience
- Previous experience in an administrative or service support role.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Confident using Microsoft Office applications, particularly Excel, Outlook and Word.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritise workload effectively.
- Experience working with ticketing or CRM systems.
- Previous experience within an IT Service Desk or technical support environment.
- Knowledge of Microsoft 365 administration.
- Familiarity with Active Directory user administration.
- Experience of IT asset management.
- Understanding of ITIL principles.
- Experience using ServiceNow, Jira Service Management, Freshservice or similar ticketing platforms.
Personal Attributes
- Highly organised and methodical.
- Positive, approachable and professional.
- Strong problem-solving mindset.
- Able to work independently and as part of a team.
- Eager to learn and develop within an IT environment.
- Flexible and adaptable to changing priorities.
Alongside working at one of the UK's Best Big Companies to work for™
- Investment into your learning & development
- A colleague health and well-being programme
Information Technology Support Administrator in Salford employer: Morson Group
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